Customer Support Executive

2 days ago

Mumbai, Maharashtra, India Kwikpic Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Customer Success and Support Executive @ KwikpicLocation: Mumbai / Kolkata (Hybrid)About us:

Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.

Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months 

Kwikpic.

Why Join Us?

As a Customer Success Associate at Kwikpic, you're not just supporting users; you're guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You'll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.

Key Responsibilities:
  • Provide timely assistance to customers via calls, chat, and email, resolving technical and account-related issues.
  • Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
  • Monitor account health, proactively address concerns, and help customers maximize the platform's value.
  • Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
  • Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback
Qualifications:
  • Bachelor's degree (preferably in Business, Communications, or related fields).
  • 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
  • Fluent in English and Hindi
  • Excellent communication, empathy, and client engagement skills.
  • Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
  • Strong problem-solving mindset with a love for helping customers succeed.

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