Key Accounts Manager

3 days ago

Noida, Uttar Pradesh, India Talentrack Full time ₹ 1,50,000 - ₹ 28,00,000 per year

Job Summary:

The Key Accounts Manager will be responsible for managing and developing long-term relationships with assigned clients. This role involves working closely with brands to understand their needs, implement strategic solutions, and ensure the successful delivery of our products/services. The ideal candidate should have a strong background in client relationship management, strategy implementation, and experience working with top-tier brands.

Key Responsibilities:

  • Client Relationship Management:
  • Serve as the primary point of contact for key clients, addressing their needs and ensuring their satisfaction.
  • Build and maintain strong, long-lasting client relationships through regular communication and meetings.
  • Understand client goals and objectives, and align our services/products to meet their needs effectively.
  • Account Growth & Development:
  • Identify opportunities for account growth by understanding client needs and offering tailored solutions.
  • Collaborate with internal teams to deliver results that exceed client expectations.
  • Monitor and report on account performance, using data to suggest improvements and drive client success.
  • Strategic Implementation:
  • Work with clients to develop and implement strategies that enhance their business success.
  • Coordinate with internal teams, including marketing, sales, and operations, to ensure the seamless execution of strategies.
  • Analyze market trends and client data to propose innovative solutions that align with client goals.
  • Brand Collaboration:
  • Collaborate with well-known brands, understanding their unique challenges and delivering solutions that align with their brand values.
  • Ensure all brand communications and strategies are consistent with client objectives and the company's goals.
  • Reporting & Analysis:
  • Prepare and present regular reports on client performance, account status, and market trends.
  • Provide actionable insights to clients based on data analysis and industry knowledge.
  • Problem Solving & Conflict Resolution:
  • Proactively address and resolve any issues or conflicts that may arise with clients.
  • Ensure that all client concerns are handled with the utmost care and professionalism.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field. MBA is a plus.
  • Minimum 4-5 years of experience in client relationship management, account management, or a similar role.
  • Proven experience working with brands, preferably in a B2B environment.
  • Strong understanding of market dynamics and the ability to implement effective strategies.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to analyze data and derive actionable insights.
  • Strong organizational skills with the ability to manage multiple accounts simultaneously.
  • Proficiency in CRM software and Microsoft Office Suite.

Key Competencies:

  • Client-focused and results-driven.
  • Strategic thinker with a proactive approach.
  • Strong problem-solving abilities.
  • Ability to work independently and as part of a team.
  • High level of integrity and professionalism.

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