Customer Success Manager- B2B SaaS

1 day ago

Noida, Uttar Pradesh, India Azeus Convene Full time
About the Role:We are looking for a dynamic and results-driven Account Manager with 2+ years of experience in the SaaS or IT Software industry, focusing on B2B clients across the GCC and Middle East region. The ideal candidate will have a strong track record in account management, client retention, upselling, and cross-selling.

Key Responsibilities:

  • Manage and grow relationships with existing B2B clients across the GCC and Middle East region
  • Drive renewals, retention, and build strong long-term partnerships
  • Identify opportunities to upsell and cross-sell SaaS solutions to meet client business needs
  • Serve as the main point of contact for client escalations, queries, and ongoing account support
  • Coordinate with internal teams (sales, product, support) to ensure high levels of customer satisfaction
  • Understand client goals and provide strategic advice on how our solutions can help achieve them
  • Report account health, renewal forecasts, and growth opportunities

Requirements

  • 2 to 6 years of experience in Account Management, preferably in the SaaS or IT Software industry
  • Proven experience in client retention, upselling, and cross-selling in a B2B environment
  • Strong understanding of the GCC and Middle East market landscape
  • Excellent communication and relationship-building skills
  • Ability to manage multiple client accounts and prioritize effectively
  • Experience using CRM tools and reporting systems

Benefits

Competitive Salary

Work Culture

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