Customer Success Specialist
4 days ago
Job Opening: Client Success Specialist (B2B SaaS | Global Clients)
Location: Noida
Experience: 1–3 Years (SaaS / FMCG experience preferred)
Role Overview
We are looking for a Client Success Specialist who will own the end-to-end onboarding, implementation, and success journey of our cloud-based SaaS product for FMCG clients. This role is critical in ensuring clients achieve maximum value, adoption, and satisfaction post go-live.
Key Responsibilities
- Own end-to-end client onboarding and implementation of a cloud-based B2B SaaS platform
- Understand client business requirements and configure the product accordingly, including master data setup
- Act as the primary point of contact for clients during implementation and post-go-live phases
- Collaborate with internal product, tech, and support teams to ensure seamless delivery
- Provide technical assistance, troubleshoot issues, and ensure SLA adherence
- Drive User Acceptance Testing (UAT), manage sign-offs, and ensure smooth go-live
- Monitor post-implementation usage and drive product adoption and client success
- Generate reports, dashboards, and insights to guide clients on optimal product usage
- Build strong client relationships to ensure long-term retention and satisfaction
Requirements
- Strong communication, presentation, and documentation skills
- Proficiency in MS Excel; comfortable working with mobile and desktop-based tools
- Basic understanding of FMCG business operations and workflows
- Self-motivated, adaptable, and comfortable working in a fast-paced startup environment
- Prior experience in SaaS onboarding, implementation, or client success is a plus
Apply Now
Email:
Contact:
Regards
Job Types: Full-time, Permanent
Pay: ₹450, ₹1,000,000.00 per year
Work Location: In person
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