Telesales Representative

2 days ago

Ghaziabad, Uttar Pradesh, India Queue One Full time ₹ 3,50,000 - ₹ 7,00,000 per year

A Tele-Sales Executive in the ed-tech sector is responsible for connecting with students, parents, working professionals, or institutional clients to promote educational products such as courses, workshops, training programs, webinars, and career-development services. The role involves understanding customer needs, explaining program benefits, and driving enrollment through effective communication and relationship-building.

Key Responsibilities

  • Make outbound calls to leads generated through marketing, inquiries, or referrals.
  • Explain course details, curriculum, pricing, career outcomes, and enrollment process.
  • Assess the learner's goals and match them with the right program.
  • Follow up with warm leads and nurture them until conversion.
  • Maintain CRM records with call logs, lead status, and follow-up schedule.
  • Achieve weekly/monthly enrollment and revenue targets.
  • Coordinate with counsellors, academic teams, or TPOs for demo sessions or webinars.
  • Handle objections related to pricing, timing, or relevance of course.
  • Provide after-enrollment assistance when required.

Required Skills

  • Strong communication and persuasive skills.
  • Ability to understand student needs and guide them effectively.
  • Confidence in handling high-volumes of calls.
  • Basic knowledge of CRM or lead-management tools.
  • Good listening, problem-solving, and objection-handling skills.
  • Goal-oriented attitude and ability to work under targets.

Who This Role Suits

  • Individuals comfortable with outbound calling and sales.
  • People who enjoy counseling, guiding students, and explaining products.
  • Anyone wanting to build a career in sales, business development, or ed-tech.

Performance Indicators (KPIs)

  • Daily call count (outbound + follow-ups).
  • Lead conversion rate (inquiries → enrollments).
  • Monthly revenue/enrollment targets.
  • CRM updates and lead hygiene.

Benefits of the Role

  • High incentives and growth opportunities.
  • Exposure to the fastest-growing education technology industry.
  • Skill development in sales, communication, and customer handling.

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