Customer Service Executive

Job Title: Customer Service Executive Company: SkillEnable Edutech Private Limited Location: Kolkata (Work From Office) Shift: Day (flexible timing) Type: Full-time Experience years (Freshers are welcome too) Salary: ₹11, ₹16,000.00 fixed per month +Lucrative bonus
Job Description: Join our dynamic team at SkillEnable Edutech Private Limited as a Customer Service Executive and contribute to shaping the future of education. As a customer service executive, you will be a part of the post-admission, academic team and play a pivotal role in engaging with our students and trainers, providing them with information about our courses and programs. Your excellent communication skills and passion for education will help connect learners with the opportunities our institute offers.
About Us: Academy of Vedic Vidya, a segment under the umbrella of 'SkillEnable,' focuses on offering courses related to occult sciences, including subjects like Vedic Numerology, Tarot Card Reading, Astrology, and many more. Academy of Vedic Vidya aims to provide self-employment opportunities to their students by enabling them to start their journey as independent practitioners/entrepreneurs in the field of Vedic sciences, numerology, astrology, Vaastu, Reiki Healing, etc. We provide 100% Live, Interactive Online Classes which allow our students to educate themselves from the comfort of their homes. With our best-in-class trainers and comprehensive, well-defined programs, we're committed to educating, enabling, and empowering the lives of our students.
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Responsibilities: Make outbound calls to admitted students from the company database. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Answer inquiries about course details, online classes and other relevant information. Handle and resolve grievances timely. Finding and collaborating with the trainers and onboard them. Keep detailed records of calls, interactions, and emails from the students. Achieve both individual and team's desired performance. Provide feedback to management regarding customer concerns and trends. Moderating the online classes, taking attendance, uploading the class recording

Requirements: Bachelor's degree in any field. Strong communication skills in English & Hindi. (Most Important) Passionate and having genuine interest in helping students succeed. Previous experience in EdTech is a plus. Excellent interpersonal skills and the ability to build rapport over the phone. Ability to work collaboratively in a team environment. Flexible with working on weekends (leave or money will be compensated) Tec savvy with proficient knowledge about different learning platforms is an added advantage. Someone who is a quick learner and is willing to take up new challenges and responsibilities
Benefits: Competitive salary Opportunity to contribute to education and positively impact students' lives. Professional development and training opportunities. Supportive and motivating work environment. Cell phone reimbursement
If you are dedicated to helping students achieve their educational goals and want to be a part of a passionate team, we encourage you to apply.
Industry Education Administration Programs
Employment Type Full-time Industry Education Administration Programs

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