Customer Relations Executive

2 hours ago

Pune, Maharashtra, India Trips N Tales Full time ₹ 4,20,000 - ₹ 6,00,000 per year

Company Description

Trips N Tales is a community that organizes backpacking trips for youth between 18 and 30 years old. Our curated itineraries are fun, quirky, and designed to connect travelers with new people and places for adventure and cultural enrichment. We aim to make holidays hassle-free and rich with local experiences.

Job Description:

We are seeking a Customer Relations Executive with a minimum of 2 years of experience in customer relations, hospitality, or the travel industry. In this role, you will be the key point of contact for travelers, ensuring smooth communication and support at every stage of their journey. From pre-trip preparations to on-trip assistance and post-trip engagement, you will play a crucial role in creating memorable travel experiences and building long-term customer loyalty.

Key Responsibilities:

  • Act as the first point of contact for travelers, handling queries and resolving issues before, during, and after trips.
  • Conduct pre-trip briefing calls and post-trip feedback sessions to ensure a seamless traveler experience.
  • Strengthen relationships with customers through thoughtful engagement strategies and personalized communication.
  • Reconnect with past travelers and nurture long-term loyalty.
  • Represent the brand as a public-facing ambassador, ensuring a positive and consistent image.
  • Collaborate with internal teams to design community engagement campaigns and customer experience initiatives.

Qualifications & Skills:

  • Minimum 2 years of experience in customer relations, guest relations, PR, or travel/hospitality industry.
  • Bachelor's degree in Hospitality, Tourism, Communications, Marketing, or related field.
  • Excellent communication and interpersonal skills with the ability to manage sensitive situations empathetically.
  • Strong organizational and multitasking skills.
  • Proactive, solution-driven, and passionate about creating exceptional travel experiences.
  • Fluency in English (knowledge of additional languages is a plus).

Compensation & Benefits:

  • Annual CTC: ₹4.2 – ₹6 L (depending on experience & skillset).
  • Performance Bonus: Up to ₹1 L annually, based on customer satisfaction, repeat traveler engagement, and PR initiatives.
  • Perks & Benefits:
  • Discounted or complimentary travel opportunities on select company trips.
  • Opportunity to work in a creative, dynamic, and travel-driven environment.
  • Recognition and growth opportunities within the organization.

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