Guest Relation Executive

2 hours ago

Pune, Maharashtra, India funatpuno Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Company Overview:
funatpuno is a leading company in the hospitality industry, dedicated to providing exceptional guest experiences in the None industry. We prioritize customer satisfaction and strive to create a welcoming and comfortable environment for all our guests.
Role and Responsibilities:
  1. Customer Interaction: Interact with guests courteously, addressing inquiries, providing information, and ensuring a positive experience.
  2. Problem Resolution: Handle guest concerns or complaints efficiently, finding effective solutions to enhance guest satisfaction.
  3. Reservations and Bookings: Manage reservations, process bookings, and coordinate special requests, ensuring accurate and timely arrangements.
  4. Welcoming Guests: Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.
  5. Communication Skills: Demonstrate excellent communication skills to convey information clearly and professionally, both in person and through written correspondence.
  6. Service Coordination: Collaborate with various departments to coordinate guest services, including housekeeping, dining, and entertainment.
  7. Feedback Collection: Proactively seek feedback from guests to identify areas for improvement and maintain high service standards.
  8. VIP Services: Provide special attention to VIP guests, ensuring their unique needs and preferences are met.
  9. Event Coordination: Assist in planning and executing special events, conferences, or functions hosted by the establishment.
  10. Administration: Maintain accurate guest records, handle billing inquiries, and perform administrative tasks to support guest relations activities.
The Guest Relations Executive plays a pivotal role in creating a positive guest experience and fostering customer loyalty through exceptional service.
Candidate Qualifications:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to work well in a team.
  • Prior experience in the hospitality industry or a related field is preferred.

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