Guest Relation Executive
2 days ago
Casagrand Builders
Location: Pisoli (South Pune)
Week off: Tuesday
Key Responsibility Areas (KRAs):
1. Customer Reception & Engagement
- Greet and welcome walk-in customers and guests at the site office or experience center.
- Ensure a pleasant and professional first impression of Casagrand.
- Offer refreshments and ensure guest comfort during their visit.
2. Lead Handling & Coordination
- Record visitor details accurately in the walk-in register / CRM system.
- Brief customers on available projects and direct them to respective sales managers.
- Maintain coordination between the sales and presales team for smooth handover of leads.
3. Communication & Follow-up
- Make follow-up calls to potential customers post-site visits to gather feedback.
- Assist in coordinating second visits or discussions with sales executives.
- Handle customer queries courteously and ensure timely responses.
4. Office & Customer Experience Management
- Maintain cleanliness and ambience of the reception and waiting areas.
- Ensure project brochures, display materials, and signages are well arranged and updated.
- Support in organizing events, site visits, and client meetings.
5. Reporting & Administration
- Prepare and submit daily visitor reports and feedback summaries.
- Maintain inventory of visitor materials (brochures, forms, stationery).
- Ensure all visitor information and communication is recorded accurately for MIS.
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