Assistant Manager

2 days ago

Mumbai City District, India Raheja Universal Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role Overview

The Assistant Manager Post-Sales will be responsible for managing and enhancing the customer experience throughout the post-sales journey. This includes coordinating with internal teams, handling documentation, managing possession processes, and ensuring timely communication and resolution of customer queries. The ideal candidate will be detail-oriented, customer-focused, and adept at cross-functional collaboration.

Key Responsibilities

Post-Sales Communication

  • Serve as the primary point of contact for customers from booking to possession.
  • Provide regular updates and support throughout the post-sales lifecycle.

Project Coordination

  • Collaborate with internal departments (engineering, legal, backend) to track and communicate project progress.

Loan Processing

  • Coordinate with banking partners for loan approvals, documentation, and disbursements.

Registration Protocol

  • Work with legal and backend teams to facilitate property registration procedures.

Customer Follow-Up & Collections

  • Ensure timely follow-ups for payments and manage post-sales collections.

Accounting Coordination

  • Liaise with the accounts team to ensure accurate and timely customer ledger entries.

Documentation & Communication

  • Prepare and manage essential documents including:

  • Welcome emails

  • Payment receipts
  • Sale agreements
  • Demand letters
  • Bank NOCs
  • ROCs
  • Interest letters
  • Debit/Credit notes
  • Reminder letters
  • Possession letters

Customer Support

  • Address and resolve customer queries and grievances related to post-sales activities.

Possession Management

  • Organize property inspections for ready units.
  • Submit observation checklists to the project team for action.

Handover Process

  • Ensure smooth possession and key handover to clients.

Society Formation

  • Assist in society formation procedures and liaise with relevant stakeholders.

Reporting

  • Maintain and share weekly/monthly revenue and collection reports with management.

Qualifications & Skills

  • Bachelors degree in Business Administration, Real Estate, or related field (MBA preferred).
  • 46 years of experience in post-sales operations, preferably in real estate.
  • Strong communication and interpersonal skills.
  • Proficiency in MS Office and CRM tools.
  • Knowledge of legal and financial documentation processes.
  • Ability to multitask and manage cross-functional co- ordination.

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