
Assistant Manager
8 hours ago
Role Overview
The Assistant Manager Post-Sales will be responsible for managing and enhancing the customer experience throughout the post-sales journey. This includes coordinating with internal teams, handling documentation, managing possession processes, and ensuring timely communication and resolution of customer queries. The ideal candidate will be detail-oriented, customer-focused, and adept at cross-functional collaboration.
Key Responsibilities
Post-Sales Communication
- Serve as the primary point of contact for customers from booking to possession.
- Provide regular updates and support throughout the post-sales lifecycle.
Project Coordination
- Collaborate with internal departments (engineering, legal, backend) to track and communicate project progress.
Loan Processing
- Coordinate with banking partners for loan approvals, documentation, and disbursements.
Registration Protocol
- Work with legal and backend teams to facilitate property registration procedures.
Customer Follow-Up & Collections
- Ensure timely follow-ups for payments and manage post-sales collections.
Accounting Coordination
- Liaise with the accounts team to ensure accurate and timely customer ledger entries.
Documentation & Communication
Prepare and manage essential documents including:
Welcome emails
- Payment receipts
- Sale agreements
- Demand letters
- Bank NOCs
- ROCs
- Interest letters
- Debit/Credit notes
- Reminder letters
- Possession letters
Customer Support
- Address and resolve customer queries and grievances related to post-sales activities.
Possession Management
- Organize property inspections for ready units.
- Submit observation checklists to the project team for action.
Handover Process
- Ensure smooth possession and key handover to clients.
Society Formation
- Assist in society formation procedures and liaise with relevant stakeholders.
Reporting
- Maintain and share weekly/monthly revenue and collection reports with management.
Qualifications & Skills
- Bachelors degree in Business Administration, Real Estate, or related field (MBA preferred).
- 46 years of experience in post-sales operations, preferably in real estate.
- Strong communication and interpersonal skills.
- Proficiency in MS Office and CRM tools.
- Knowledge of legal and financial documentation processes.
- Ability to multitask and manage cross-functional co- ordination.
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