Retention Manager
1 week ago
Role & responsibilities
Retention Manager responsible for leading retention efforts to minimize customer churn, increase customer loyalty, and drive sales growth for Loan against property
- Develop and execute retention strategies to reduce customer churn and increase loyalty.
- Analyze customer data to identify at-risk customers and create targeted retention plans.
- Collaborate with sales team to ensure seamless customer handoffs and resolve customer concerns.
- Identify upsell/cross sell opportunities and work with sales teams for revenue generation.
- Develop and maintain relationships with existing customers to drive sales growth.
- Monitor market trends and competitor activity to inform sales strategies.
- Provide regular reporting to management on retention and sales performance.
- Identify areas for process improvement and implement changes to optimize retention and sales outcomes.
- Maintain compliance to all process norms.
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Retention Manager
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