Retention Manager

1 week ago


Delhi, Delhi, India Indusind Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities

Retention Manager responsible for leading retention efforts to minimize customer churn, increase customer loyalty, and drive sales growth for Loan against property

  • Develop and execute retention strategies to reduce customer churn and increase loyalty.
  • Analyze customer data to identify at-risk customers and create targeted retention plans.
  • Collaborate with sales team to ensure seamless customer handoffs and resolve customer concerns.
  • Identify upsell/cross sell opportunities and work with sales teams for revenue generation.
  • Develop and maintain relationships with existing customers to drive sales growth.
  • Monitor market trends and competitor activity to inform sales strategies.
  • Provide regular reporting to management on retention and sales performance.
  • Identify areas for process improvement and implement changes to optimize retention and sales outcomes.
  • Maintain compliance to all process norms.

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