Retention Manager

6 days ago

Delhi, Delhi, India Weblink Full time

2 - 6 Years

Delhi

2 Lac To 7 Lac P.A.

Job Description

is looking for Retention Manager Role

Job Title: Retention Manager

Location: Central Delhi

Job Type: Full-Time

Department: Marketing / Customer Success.

Job Summary:

We are seeking a strategic and customer-focused Retention Manager to lead efforts in maximizing customer loyalty and reducing churn. The ideal candidate will be responsible for developing, executing, and optimizing customer retention strategies that drive long-term value and satisfaction. You will work closely with marketing, sales, and customer support teams to enhance the customer journey and implement initiatives that improve customer lifetime value.

Key Responsibilities:

Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.

Analyze customer behavior, feedback, to identify pain points and opportunities for engagement.

Collaborate with Customer Support teams to improve customer experience and satisfaction.

Stay up-to-date with industry trends and best practices in customer retention and loyalty programs.

Map and analyze every touchpoint in the customer journey to identify friction points.

Implement loyalty programs or exclusive benefits that show customers they are valued.

Send timely and relevant updates, tips, and value-driven content to keep customers engaged.

Address negative feedback early and turn it into an opportunity to delight the customer.

Analyze churn data to understand why customers leave and implement solutions to prevent future loss.

Skills Set Required:

Bachelor's degree in Marketing, Business, or related field. MBA .

3–5+ years of experience in customer retention

Excellent communication and project management skills.

Salary : 2 Lac To 7 Lac P.A.

Industry : ITES / BPO / KPO / LPO / Customer Service

Work Experience : 2 - 6 Years

Qualification : Other Bachelor Degree

Key Skills

Customer Support Customer Retention Retention Management

Contact infomation

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  • Sonia Bandhu

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