International Customer Support Specialist

4 days ago


Noida, Uttar Pradesh, India Teleperformance Global Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description
:

Job Title: Customer Service Executive – International Process

Location:
Noida Sector 135

Shift Timings:
Night Shift / Rotational Shifts (as per international time zones)

Industry: BPO / KPO / ITES

Job Summary:

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via calls ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities:

  • Handle inbound/outbound calls from international customers (primarily US/UK/AUS).
  • Address customer queries, complaints, and provide appropriate solutions in a timely manner.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).
  • Escalate unresolved issues to higher authorities when required.
  • Stay updated with product knowledge, system updates, and standard procedures.
  • Always adhere to company policies and quality standards.

Key Requirements:

  • Education: Minimum HSC / Graduate in any discipline.
  • Experience: 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply).
  • Communication Skills: Excellent verbal and written English communication is a must.


  • Noida, Uttar Pradesh, India Rebrand Gurus International, LLC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionRebrand Gurus International, LLC enhances and drives technology needs by offering tailored solutions for building new or rebranding existing models. Partnering with us allows businesses to expand capabilities, increase reach, improve satisfaction, and boost retention. We specialize in Websites, Apps, Digital Marketing, and Staffing...


  • Noida, Uttar Pradesh, India Thinkwht Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionThinkWHT is an innovative education company that empowers learners with industry-relevant skills and real-time experience to unlock opportunities. We aim to build future-ready leaders by providing a hub of innovation and career excellence. Our mission is to equip individuals with the tools they need to succeed in their respective...


  • Noida, Uttar Pradesh, India Innometrics Software Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionInnometrics Solutions Pvt Ltd., founded in 2023, is dedicated to providing innovative and transformational tech services to meet the evolving needs of customers. The company offers 24/7 assistance and solutions for software problems, network setup, cybersecurity, and technological advancements through various channels. Skilled...


  • Noida, Uttar Pradesh, India Agatsa Full time

    Company DescriptionAgatsa is a pioneer in innovative medical devices, known for developing the world's smallest 12-Lead ECG device, SanketLife. With its compact keychain size, SanketLife allows anyone to take a medical-grade ECG anytime, anywhere. Trusted by leading cardiologists and doctors globally, SanketLife aids in quick decision-making for heart...


  • Noida, Uttar Pradesh, India Ocube Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are looking for a customer-focused and articulate individual to join our International Customer Support team. You will be responsible for handling queries and resolving issues from global customers via phone ensuring high levels of customer satisfaction and timely resolution.Key Responsibilities:• Interact with international customers...


  • Noida, Uttar Pradesh, India NetAmbit Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Customer Helpline & Product Support SpecialistLocation : NoidaWork Timings : 9:30 am to 6:30 pmRequirement : 26 days WorkingNoida Sector 15We're looking for a dynamic professional to be thefirst point of contactfor our customers, handling inquiries related to ourBFSI productsand Digital Journeys . This role blendscustomer service excellencewithproduct...


  • Noida, Uttar Pradesh, India AVA International Pvt. Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are seeking a Customer Support Executive who will serve as the first point of contact for our customers. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a customer-first attitude.Key ResponsibilitiesHandle inbound and outbound customer queries via calls, emails, and chat.Provide accurate information regarding...

  • Customer Support Role

    2 weeks ago


    Noida, Uttar Pradesh, India Insight Customer Call Solutions LTD Full time

    Location Noida Sector 2 Nearest Metro Station Sector 15 Salary 10 000 to - 25 000 In-hand with PF ESIC DeductionQualification 12th Pass Freshers are also welcome to apply Role and Responsibilities - Provide exceptional customer service and support through various communication channels phone email chat - Address and resolve customer inquiries...


  • Noida, Uttar Pradesh, India YourfriendlyHR Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Location:Noida (Work from Office)Type: InternWhat You'll DoManage and maintain the customer database and CRM (MagicSlides) to ensure accuracy, proper segmentation, and effective engagement.Conduct cold calls, onboarding calls, and follow-ups with new and existing users.Respond to queries across email, chat, website, and phone professionally and...


  • Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 2,95,000 - ₹ 3,43,000

    International Chat Support SpecialistWe are seeking an experienced and skilled International Chat Support Specialist to join our team. As a key member of our customer service department, you will be responsible for handling multiple chats simultaneously, responding to a wide range of inquiries, and resolving customer service issues in a timely and...