Head, City Operations

About the Team

The IndiaSA Mobility team is at the forefront of cracking Uber's most complex and rewarding challenges. This isn't about cutting and pasting from a playbook-it's about writing the playbook for one of Uber's most critical markets. You will join a team of passionate, smart, and driven leaders who love to #GoGetIt and make magic happen in the Uber marketplace.

About the Role

This critical role is instrumental in shaping Uber's future growth in one of its most dynamic and high-potential regions. As the Head of Cities for India, you will lead our ambitious mission to achieve over 5 million earners by 2030 and foster strong relationships with regulators. In a market characterized by intense local competition and significant opportunity, we are seeking a visionary leader who is operationally adept, growth-oriented, and deeply connected to the local landscape.

You will be responsible for overseeing all aspects of Uber's local operations across India's cities. This includes driving the state and street agenda, leading all efforts in supply growth through our third-party suppliers (Heroes), and building favorable relationships with regulators. This pivotal role demands a leader capable of orchestrating immediate, explosive supply growth while simultaneously laying the groundwork for sustainable, long-term relationships with regulators and local unions.

As a key member of the IndiaSA Operations Leadership Team, you will bring profound earner empathy, operational excellence, and data-driven decision-making to address our most complex business challenges. You will manage a high-performing team and collaborate with cross-functional partners, both locally and globally, influencing product roadmaps and ensuring the voice of Indian earners is heard throughout Uber.

What the Candidate Will Do

• Architect and Scale Supply Growth: Develop and execute a comprehensive vision, strategy, and roadmap to significantly expand our earner base. You will be responsible for the entire supply growth lifecycle, from acquisition and activation to earner lifecycle management (ELC), and will be held accountable for achieving ambitious growth targets.
• Drive Regulatory Operations: Lead the regulatory operations agenda in collaboration with policy, legal, and communications teams to position Uber as the preferred company across all states and streets in India.
• Champion Earners and Drivers: Act as a fierce advocate for our earners and third-party suppliers, gaining a deep understanding of their needs, behaviors, and the socio-economic nuances of the region.
• Lead and Inspire a High-Caliber Team: Lead, coach, and develop a large team of 15-18 city teams. Foster a culture of high agency, innovation, and execution, empowering your team to incubate new business lines and address complex challenges.
• Master Business Operations and Drive Results: Command the numbers behind our business. You will own key P&L responsibilities, utilizing data to identify the highest-value opportunities, optimize investments, and connect day-to-day execution to long-term strategy.
  Lead from the Front: Roll up your sleeves and lead by example. This role requires a leader who is comfortable with details and willing to spend significant time in the field with drivers to gather insights not found in spreadsheets.

What the Candidate Will Need

• 10+ years of experience in management consulting, investment banking, or a related field, with a deep understanding of the Indian e-commerce landscape. 5+ years of leadership experience, ideally managing both operational and strategy teams.
• Indian Market Expertise: Proven experience in the Indian market, particularly within the technology, telecommunications, FMCG, or transportation sectors.
• Customer-Obsessed Advocate: A strong proponent for our drivers, driven by deep empathy and a thorough understanding of local market nuances.
• Trusted and Effective Partner: You cultivate strong, trust-based relationships across local, regional, and global teams. You are an exceptional listener who genuinely seeks and integrates diverse perspectives.
• Strategic, First-Principles Thinker: You develop proactive winning strategies in complex environments, creating your own playbook rather than following one.
• Inspiring Team Builder: You excel at supporting, challenging, and developing high-performing teams, coaching them to reach their full potential and fostering a high-performing unit.