City Head Operations

23 hours ago

Bengaluru, Karnataka, India Antara Senior Care Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Title:
City Operations Head (Senior Care Homes - Transition Care Centres)

Business Unit:
Antara Assisted Care Services (Max Group Healthcare Company)

Location:
Bangalore

Qualification:
Graduate (MBA/PG in Hospital/Healthcare Management preferred)

Experience:
Minimum 10 years in Hospital/Healthcare Operations with strong team

leadership & P&L management experience, must have Multi Centre Operations management experience

Role Overview

The City Operations Head will be responsible for leading, managing, and scaling the end-to-end
non-clinical operations
of Antaras Assisted Care Centres across Bangalore, including
Care Homes
and
Transition Care Centres
. The role will ensure operational excellence, customer experience, financial performance, and compliance across all centres, while fostering a culture of service, efficiency, and care.

Key Responsibilities

1. Business & P&L Management

  • Own full P&L for the Bangalore Assisted Care business, including revenue, cost, profitability, and ROI.
  • Drive business growth, occupancy, and overall financial performance of Care Homes & Transition Care Centres.
  • Monitor budgets, forecasts, and financial KPIs to ensure cost-efficient operations.

2. Operations Leadership & Service Excellence

  • Lead non-clinical operations across multiple Assisted Care Centres.
  • Implement and monitor
    SOPs, compliance, safety standards, and quality checks
    to ensure high service standards.
  • Drive end-to-end operational efficiency including facility management, housekeeping, food & catering services, vendor management, and customer support.

3. People & Team Management

  • Lead, coach, and develop multidisciplinary operational teams (Centre Heads, Admin, Facility, Customer Care, Support Staff).
  • Create a high-performance culture with a focus on empathy, accountability, and service excellence.
  • Ensure manpower planning, productivity, training, performance management, and retention.

4. Customer & Stakeholder Management

  • Ensure a superior experience for residents/patients and families throughout their care journey.
  • Act as the escalation point for customer grievances and ensure timely resolution.
  • Manage internal and external stakeholders including medical partners, vendors, community partners, and regulatory bodies.

5. Compliance, Governance & Risk Management

  • Ensure adherence to safety, statutory, legal, and regulatory compliances relevant to healthcare operations.
  • Oversee audits, risk management, process improvements, and business continuity preparedness.

6. Growth, Expansion & New Centre Launch Support

  • Support the scale-up of the Assisted Care business in Bangalore through new centre expansions.
  • Lead pre-launch, launch, and stabilization phases for new centres, ensuring smooth setup and operational readiness.

Candidate Requirements

  • Education:
    Minimum Graduate (MBA/PG in Hospital/Healthcare Management preferred).
  • Experience:
  • Minimum
    10 years of proven experience in hospital/healthcare operations
    .
  • Must have managed multi-unit or large hospital operations with responsibility for
    P&L, team management, and service delivery
    .
  • Strong leadership, planning, customer service, and stakeholder management skills.
  • Ability to manage a diverse workforce with empathy, agility, and operational rigor.
  • Strong analytical, financial acumen, and problem-solving capabilities.
  • Excellent communication and interpersonal skills; regional language knowledge is an added advantage.

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