Customer Relationship Manager

2 days ago

Malappuram, Kerala, India KOYENCO GROUP OF COMPANIES Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Title: CRM ExecutiveCompany: Koyenco Energy Pvt Ltd (Authorized Dealer of Ather Energy)Location: [Tirur / Malappuram / Perinthalmanna]Department: Sales & Customer RelationsReporting To: Branch Head / Sales ManagerJob Summary:

We are looking for a proactive and customer-focused CRM Executive to manage and enhance customer relationships at our Ather Showroom. The ideal candidate will act as a bridge between the company and its customers, ensuring high customer satisfaction, timely follow-ups, and efficient handling of all inquiries and concerns.

Key Responsibilities:

  • Handle customer inquiries, test ride scheduling, and product information requests.
  • Maintain and update the customer database (CRM software) with accurate and current information.
  • Follow up with leads generated through campaigns, walk-ins, and online inquiries.
  • Ensure smooth customer onboarding and coordinate with the delivery and service teams.
  • Monitor customer feedback and resolve complaints promptly and professionally.
  • Maintain daily, weekly, and monthly customer follow-up reports.
  • Assist the sales and service team in upselling and cross-selling products and services.
  • Coordinate with the marketing team for promotional activities and customer engagement events.
  • Conduct post-delivery follow-ups to ensure customer satisfaction and collect testimonials.
  • Prepare and share regular CRM performance reports with management.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • 1–3 years of experience in CRM, customer relations, or front office (automotive or EV industry preferred).
  • Strong communication and interpersonal skills.
  • Proficient in MS Office and CRM software tools.
  • Excellent organizational and multitasking abilities.
  • Customer-oriented mindset with problem-solving skills.

Key Skills:

  • Customer Relationship Management
  • Communication & Coordination
  • Follow-up & Documentation
  • Sales Support
  • Complaint Handling
  • CRM Software Proficiency

Salary: As per industry standards (based on experience)Employment Type: Full-time

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

  • Customer Relationship Officer

    6 days ago

    Malappuram, Kerala, India Wood Mall Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    As a Customer Care Officer, you will be responsible for handling customer inquiries, complaints, and feedback efficiently and courteously. Your role is crucial in maintaining customer satisfaction and ensuring a positive customer experience. You will interact with customers via phone, email, and chat, and provide solutions to their issues...

  • Customer Relationship Executive

    7 days ago

    Malappuram, Kerala, India WOMONEX Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    Bachelor's degree / Diploma in related field.Proven track record of building strong customer relationships and driving revenue growth.Excellent communication & interpersonal,skills.Strong problem-solving and conflict resolution abilities.Ability to work in a fast-paced environment and prioritize multiple tasks.Provide exceptional customer service, responding...

  • Customer Relationship Executive

    5 hours ago

    Malappuram, Kerala, India Quess Corp Limited Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Customer Relationship Executive for telecom companyQualification: Degree no back logs( must have degree certificate)Work inside storeSalary: 15k to 18k+ incentivesMale/ femaleAge below: 29Freshers/ experiencedWorking time: 9.30 to 7Job Types: Full-time, FresherPay: ₹15, ₹18,000.00 per monthBenefits:Health insuranceProvident FundExpected Start Date:...

  • Relationship Manager

    2 days ago

    Malappuram, Kerala, India Medcity Study Abroad Full time ₹ 4,50,000 per year

    Position: Relationship Manager –Life InsuranceIndustry: InsuranceLocation: Kasargod & MalappuramCompany: Ageas Federal Life InsuranceCTC: Up to ₹4.5 LPAPreferred Candidates: Professionals with prior experience in the Insurance IndustryGeneral Overview of the RoleThe Relationship Manager – Life insurance will be responsible for building and managing...

  • Customer Relationship Executive

    3 hours ago

    Malappuram, Kerala, India Cee Pee Marbles Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are looking for Customer Relation ExecutiveQualification: DegreeExperience: 1 YearJob Type: Full-timePay: ₹10, ₹15,000.00 per monthLanguage:English (Preferred)Work Location: In person

  • Customer Relation Executive

    52 minutes ago

    Malappuram, Kerala, India Benac Business Solution Pvt Ltd Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    JOB SUMMARY:The Customer Relationship Executive (CRE) is responsible for managing customer interactions, handling inquiries, ensuring customer satisfaction, and supporting sales growth for the company. The role focuses on improving customer experience, enhancing client relationships, increasing referrals, and assisting the sales team in achieving business...

  • Customer Relations Executive

    2 days ago

    Malappuram, Kerala, India Zuboc Creative stories Full time ₹ 2,40,000 per year

    SUMMARYThe Customer Relationship Executive acts as the primary point of contact for all customer inquiries, order status updates, feedback collection, and client onboarding. This role ensures that every interaction reflects Zuboc's warmth, professionalism, and emotional commitment to customer happiness.DUTIES & RESPONSIBILITIESRespond to WhatsApp, Instagram...

  • Customer Relation Executive

    2 weeks ago

    Malappuram, Kerala, India VOC Automotive Inida Pvt Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job descriptionJob Summary:We are seeking a dynamic and customer-focused Customer Support Associate who is fluent in Tamil, English to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with customers, addressing their queries, and ensuring high levels of customer satisfaction.Key...

  • Customer Care Executive

    1 hour ago

    Malappuram, Kerala, India RF Combine Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionRF Combine, established in 1984, is a globally recognized organization with diverse operations spanning production, distribution, retail, and hospitality. With decades of experience, the group is synonymous with quality and customer-centric practices. Its portfolio includes popular market-leading brands such as Nellara, Rose Flower,...

  • Customer Service Adviser

    4 days ago

    Malappuram, Kerala, India VOC Automotive Inida Pvt Ltd Full time ₹ 2,40,000 - ₹ 2,76,000 per year

    VOC Automotive India Pvt. Ltd. is looking for passionate and customer Service Advisors to join our team. As a Service Advisor, you will be responsible for assisting customers with their vehicle service needs, providing accurate service recommendations, and ensuring excellent customer experience.Key Requirements:● Experience as a Service Advisor or in a...