Customer Relationship Officer
4 days ago
As a Customer Care Officer, you will be responsible for handling customer inquiries, complaints, and feedback efficiently and courteously. Your role is crucial in maintaining customer satisfaction and ensuring a positive customer experience. You will interact with customers via phone, email, and chat, and provide solutions to their issues promptly.
Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer complaints in a timely and effective manner.
- Provide detailed information about products and services.
- Keep accurate records of customer interactions and transactions.
- Follow up with customers to ensure their issues are resolved.
- Collaborate with other departments to resolve complex issues.
- Provide feedback on common customer issues to help improve the company's offerings.
Qualifications
- Proven experience in customer service or a similar role.
- Strong communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Familiarity with CRM systems and practices.
- Empathy and the ability to handle challenging situations calmly.
Skills
- Customer Relationship Management (CRM) software
- Effective communication
- Problem-solving
- Time management
- Conflict resolution
- Multitasking
- Active listening
Job Types: Full-time, Permanent
Pay: ₹18, ₹30,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
Work Location: In person
-
Customer Relationship Executive
7 days ago
Malappuram, Kerala, India BENJALI ACADEMY Full time ₹ 1,20,000 - ₹ 1,44,000 per yearExperience: Fresher – 0 - 1 yearLocation: Palikkal BazarSalary: ₹10,000 – ₹12,000 per monthEmployment Type: Full-timeJOB SUMMARYWe are looking for a motivated and customer-friendly Customer Relationship Executive to handle client interactions, provide support, and maintain positive customer relationships. Freshers with good communication skills are...
-
CRO (Customer Relationship Officer)
1 week ago
Malappuram, Kerala, India Thithithara Full time ₹ 96,000 - ₹ 1,20,000 per yearGood Communication skillsBasic Computer KnowledgeMake inbound and outbound callsLanguage fluency: Malayalam &EnglishExperience preferred but not mandatoryJob Types: Full-time, Permanent, FresherPay: ₹8, ₹10,000.00 per monthBenefits:Cell phone reimbursementPaid sick timeWork from homeEducation:Secondary(10th Pass) (Preferred)Work Location: In person
-
Business Development Officer
7 days ago
Malappuram, Kerala, India Tecstent Full time ₹ 6,00,000 - ₹ 8,00,000 per yearBusiness Development Officer – Digital Marketing AgencyWe are looking for a proactive and results-driven Business Development Officer to help grow our digital marketing agency by identifying potential clients, building relationships, and closing deals for our marketing services.Key ResponsibilitiesIdentify, research, and shortlist potential clients across...
-
Customer Care Executive
1 week ago
Malappuram, Kerala, India Wood Mall Full time ₹ 2,40,000 - ₹ 3,60,000 per yearJob Summary:The Customer Care Executive is responsible for providing excellent customer service in the showroom by assisting customers, addressing their queries, ensuring a smooth buying experience, and maintaining strong relationships to promote customer satisfaction and loyalty.Job Location - Kavugal and PuthanathaniKey Responsibilities:Greet customers...
-
Customer Relation Executive
2 weeks ago
Malappuram, Kerala, India VOC Automotive Inida Pvt Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per yearJob descriptionJob Summary:We are seeking a dynamic and customer-focused Customer Support Associate who is fluent in Tamil, English to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with customers, addressing their queries, and ensuring high levels of customer satisfaction.Key...
-
Customer Relation Executive
2 weeks ago
Malappuram, Kerala, India Richfield Financial Service Private Limited Full time ₹ 2,50,000 - ₹ 4,00,000 per yearJob description:Looking for a Customer Relation executive (NBFC)Location - Malappuram Manjeryminimum 1 year experience in Gold Loan PreferredLeadership and Organizational skillsBusiness growth and salesAchieve monthly targetimprove overall business of the companyCustomer relationship and customer service.Own overall branch objectives and branch...
-
Customer Relation Executive
1 week ago
Malappuram, Kerala, India THILAL VACATIONS Full time ₹ 84,000 - ₹ 1,26,000 per yearCommunicate with clients via phone, WhatsApp, email, and social media to promote travel services. Prepare and share quotations and itineraries based on customer requirements. Follow up with potential leads and close sales effectively. Maintain relationships with existing customers and ensure repeat bookings. Coordinate with operations and ticketing teams for...
-
Internal Sales Officer
2 weeks ago
Malappuram, Kerala, India Duxbed Innovation Pvt Full time ₹ 1,50,000 - ₹ 2,50,000 per yearJob Title: Sales OfficerLocation: MELATTURJob Type: Full-TimeExperience: 0–2 yearsJob Description:We are hiring an enthusiastic Inside Sales Officer to handle lead engagement, client communication, and sales coordination. You'll connect with potential customers, explain our products, and support the sales team to achieve monthly...
-
Office staff
4 days ago
Malappuram, Kerala, India Travelasia247 Pvt Ltd Full timeFor Valluvambram location*Preference for female staffs*Must have basic computer skills*Provide administrative and operational support to ensure smooth functioning of the travel and tour office.*Handle customer inquiries, Process bookings, manage documentation, and coordinate with the team.*Salary : *Working hours: 9:00 am -5:00 pmJob Type: Full-timePay:...
-
Customer Service Executive
1 day ago
Malappuram, Kerala, India AIFL Full timeAgro Indus Credits Limited is a Non-Govt company, incorporated on 07 Jan, 1997. It's a public unlisted company and is classified as 'company limited by shares'. Agro Indus Credits Limited is majorly in Finance business from last 26 years with 50 plus branches in Kerala and Tamil Nadu.Job Title: Customer Service ExecutiveQualification: Any Graduation from a...