Customer Relations Executive

2 days ago

Malappuram, Kerala, India Zuboc Creative stories Full time ₹ 2,40,000 per year

SUMMARY

The Customer Relationship Executive acts as the primary point of contact for all customer inquiries, order status updates, feedback collection, and client onboarding. This role ensures that every interaction reflects Zuboc's warmth, professionalism, and emotional commitment to customer happiness.

DUTIES & RESPONSIBILITIES

  • Respond to WhatsApp, Instagram DM, and phone inquiries
  • Maintain a friendly, solution-oriented tone in all customer interactions
  • Handle FAQs, gifting customizations, and urgent customer needs
  • Maintain a database of regular customers and bulk order clients
  • Proactively reach out for birthdays, anniversaries, and seasonal gifting needs
  • Share new launches, offers, or upcoming workshops to past customers

DESIRED PROFILE

  • Education: Graduate in any discipline (Communication, Business, or Arts preferred)
  • Experience: 1–3 years in customer support, relationship management, or social media handling
  • Skills:
  • Warm and articulate communicator
  • Basic CRM and Excel knowledge
  • Strong understanding of gifting and personalization context
  • Social media responsiveness (especially WhatsApp & Instagram)

Location : Malappuram(On-site)

Female candidates preferred.

Job Type: Full-time

Pay: ₹14, ₹20,000.00 per month

Language:

  • English (Required)

Work Location: In person

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