Customer Service Adviser

9 hours ago


Malappuram, Kerala, India VOC Automotive Inida Pvt Ltd Full time ₹ 2,40,000 - ₹ 2,76,000 per year

VOC Automotive India Pvt. Ltd. is looking for passionate and customer Service Advisors to join our team. As a Service Advisor, you will be responsible for assisting customers with their vehicle service needs, providing accurate service recommendations, and ensuring excellent customer experience.

Key Requirements:

● Experience as a Service Advisor or in a similar customer-facing role within the automotive industry.

● Maintain accurate service cost estimates service records, ensure timely service completion and manage service workflow.

● In-depth knowledge of vehicle maintenance and repair processes.

● Inform servicing date, promote additional services and products to customers.

● Customer-centric mindset with the ability to build and maintain strong relationships.

● Ability to multitask and manage time effectively in a fast-paced environment.

● Excellent problem-solving abilities and interpersonal skills

● Technical certifications or automotive knowledge is a plus.

Qualifications:

● Bachelor's degree, Diploma or equivalent; automotive certifications are preferred.

● 1-3 years of experience in an automotive service advisor role (freshers may also apply with relevant training).

● Ability to work flexible hours based on customer demand.

Job Type: Full-time

Pay: ₹10, ₹23,000.00 per month

Benefits:

  • Cell phone reimbursement

Language:

  • English (Preferred)
  • Malayalam (Preferred)

Work Location: In person



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