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Customer Service Associate

2 weeks ago

Malappuram, Kerala, India Paddypro Ventures Full time

Customer Support:

  • Respond to customer inquiries via phone, email and chat
  • Provide accurate information about products, services and orders.
  • Resolve customer issues, complaints, or requests, ensuring customer satisfaction.
  • Follow up with customers to ensure issues are fully resolved and feedback is collected.

Vendor Support:

  • Act as the main point of contact for vendors regarding orders, deliveries, and service issues.
  • Coordinate with vendors to ensure timely delivery and quality assurance of services.
  • Address vendor concerns and resolve operational issues promptly.

Collaboration & Reporting:

  • Identify recurring issues or gaps and suggest process improvements.

Job Type: Full-time