Customer Service Associate
6 days ago
Customer Support:
- Respond to customer inquiries via phone, email and chat
- Provide accurate information about products, services and orders.
- Resolve customer issues, complaints, or requests, ensuring customer satisfaction.
- Follow up with customers to ensure issues are fully resolved and feedback is collected.
Vendor Support:
- Act as the main point of contact for vendors regarding orders, deliveries, and service issues.
- Coordinate with vendors to ensure timely delivery and quality assurance of services.
- Address vendor concerns and resolve operational issues promptly.
Collaboration & Reporting:
- Identify recurring issues or gaps and suggest process improvements.
Job Type: Full-time
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