Customer Relation Executive

5 hours ago

Malappuram, Kerala, India Benac Business Solution Pvt Ltd Full time ₹ 1,20,000 - ₹ 3,60,000 per year

JOB SUMMARY:

The Customer Relationship Executive (CRE) is responsible for managing customer interactions, handling inquiries, ensuring customer satisfaction, and supporting sales growth for the company. The role focuses on improving customer experience, enhancing client relationships, increasing referrals, and assisting the sales team in achieving business targets.

RESPONSIBILITIES

Customer Engagement & Relationship Management

  • Handle walk-in, phone, and online customer inquiries professionally.
  • Build and maintain long-term relationships with individual and institutional clients.
  • Ensure customer satisfaction by addressing queries and concerns promptly. Sales Support
  • Assist sales team with quotations, lead follow-ups, and customer coordination.
  • Update customers on order progress and delivery timelines.
  • Support sales promotions and campaigns as directed by management. After-Sales Service
    • Ensure smooth installation/delivery of products.
  • Collect feedback and manage customer complaints effectively.
  • Maintain service and issue resolution records. Reporting & Data Management
  • Prepare daily/weekly reports on inquiries, conversions, and customer feedback.
  • Maintain and update CRM/ERP records accurately.
  • Provide insights to management for sales and service improvements.

*

Educational Qualification:

Bachelor's degree in business administration, Marketing, or related field

Skills Required:

  • Strong communication and interpersonal skills.
  • Customer service orientation with problem-solving ability.
  • Ability to multitask and coordinate with sales & production teams.
  • Proficiency in MS Office, CRM/ERP tools (preferred)

Experience:

1–3 years of experience in customer service, client relations, or sales support (manufacturing/real estate/retail preferred).

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

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