Business Operations Associate
3 days ago
We are looking for 3 dynamic and customer focused Business Operations Associates to join our team. This role is a blend of sales conversion, client onboarding, and customer support. You will be the face of the company, ensuring smooth communication, successful client activation, and long-term satisfaction.
Key Responsibilities
Sales & Conversion
Engage with inbound leads, explain product offerings, and drive conversion.
- Conduct product demos and highlight value proposition.
Follow up with prospects and close deals to achieve monthly targets.
Client Onboarding
Collect KYC documents, business details, and branding requirements.
- Coordinate with tech/design teams for app setup and customization.
Guide clients through the onboarding process until their app goes live.
Customer Support & Relationship Management
Act as the first point of contact for client queries/issues.
- Provide training on CRM usage and platform features.
- Maintain healthy client relationships and ensure renewals.
What Were Looking For
- Graduate in Business, Marketing, IT, or related fields.
- 0–3 years of experience in Sales / Customer Support / Onboarding (Freshers with strong communication skills can apply).
- Excellent communication and presentation skills (Hindi & English required).
- Strong customer handling and problem-solving attitude.
- Tech-savvy with ability to quickly learn software tools.
- Self-motivated, target-driven, and comfortable in a fast-paced startup environment.
What We Offer
- Competitive salary + incentives on conversions.
- Opportunity to grow across Sales, Operations, and Customer Success.
- Exposure to the booming SaaS and Retail-Tech industry.
- A collaborative, startup-driven work environment where your impact is visible.Role & responsibilities
Preferred candidate profile
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