Sales Team Lead

2 days ago

Gurgaon, Haryana, India MoreTasks Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Designation:

Sales Team Lead (Hindi Speaking)

Experience:

2-3 Years 

Job Type:

Full-time

Salary:

Best in industry

Location:

Gurgaon, India (work from office only)

Industry:

Ayurvedic / D2C / Wellness

We are looking for a results-driven Sales Lead to spearhead our telephonic sales operations for our Ayurvedic eCommerce brand. The role involves managing inbound and outbound calls, converting leads into customers, and leading a team of sales executives to meet monthly revenue and conversion goals. You'll play a key role in scaling our direct sales channel while ensuring exceptional customer experience.

Key Responsibilities

  • Handle high volumes of inbound/outbound customer calls for Ayurvedic products and wellness solutions.
  • Understand customer needs, recommend suitable products, and close sales confidently.
  • Drive upselling and cross-selling strategies to increase average order value.
  • Follow up with potential leads generated from ads, website sign-ups, and Whatsapp/CRM campaigns.
  • Track and manage leads through the CRM system to ensure timely follow-ups and closure.
  • Monitor key sales KPIs – call-to-conversion ratio, order value, repeat rate, churn rate.
  • Generate daily and weekly sales performance reports.
  • Analyze sales trends and provide insights for campaign optimization.

Team Management

  • Lead and mentor a small telesales team (3–6 executives initially).
  • Set daily/weekly/monthly sales targets and track team performance.
  • Conduct sales training sessions to enhance product knowledge and communication skills.
  • Develop and maintain call scripts, rebuttal handling sheets, and FAQs.

Required Skill-Set

  • Bachelor's degree in Business, Marketing, or related field.
  • 2–3 years of sales experience (telephonic/eCommerce preferred).
  • Must be proficient in Hindi speaking.
  • Proven track record in B2C telesales or call-center management.
  • Strong communication, negotiation, and problem-solving skills.
  • Comfort with CRM tools (HubSpot, Zoho, or similar).

For any query, please reach out to

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