Team Lead

Dear Candidate,

Greetings From Binary Semantics Ltd.

Immediate hiring for US Tech Sales Team Lead - Gurgaon(WFO & US Shift)

Candidate must be immediate joiner or having max to max 10-15 days notice period only.

JD - Team Leader – IT Sales – International US & Canada

About Binary Semantics Ltd.:

Binary Semantics is a global technology company known for its legacy of innovation. Today, we are a trusted global XaaS company, offering transformative solutions in AI, IoT, digital transformation, data services, Insurtech, and TaxTech—delivering impact across sectors like insurance, BFSI, logistics, manufacturing, FMCG, and beyond. With close to 40 years of industry experience, 2500+ satisfied clients, and over 5000 person-years of domain expertise, we provide comprehensive customized solutions. Our strategic alliances with top technology players allow us to deliver integrated, scalable solutions that cater to the evolving needs of a dynamic global market.

Job Title:
Team Leader - IT Sales – International US/Canada

Location:
Gurugram, Haryana

Market:
North America

Dimension & Scope

The Team Leader is responsible for supervising, coaching, developing, and supporting a team within a Sales Operations environment. The primary focus is to ensure consistent achievement of sales targets, adherence to process guidelines, and the professional development of team members.

Principal Duties and Responsibilities:

 Lead, supervise, and motivate a team of sales professionals to meet or exceed sales targets, KPIs and revenue goals

 Drive individual and team performance through structured coaching, daily huddles, goal setting, and real-time feedback

 Monitor team performance metrics closely and take corrective action to address underperformance using established coaching and performance management techniques

 Identify sales gaps and implement actionable strategies to drive growth, increase conversion rates, and enhance overall sales productivity

 Manage team scheduling, shrinkage, and attrition by ensuring adequate staffing, minimizing idle time, and improving team stability

 Analyze and take action to improve team performance, with a focus on driving consistent sales growth.

 Design and execute structured performance improvement plans (PIPs) for struggling team members, aligned with development goals and business expectations

 Actively participate in the recruitment, training, development, and performance appraisal processes for team members.

 Guide individuals toward achieving goals through effective coaching, collaboration, motivation, and staff development.

 Demonstrate sound judgment and problem-solving capabilities during customer interactions, especially in complex or high-pressure situations.

 Design and implement performance improvement plans to enhance team output and sales effectiveness.

 Foster a culture of collaboration and accountability, with a proven ability to strengthen team dynamics and morale.

 Exhibit a high level of professionalism, customer service, and communication skills—both verbal and written.

 Resolve complex customer concerns and escalations with a solutions-focused approach, ensuring high satisfaction and client retention

 Analyze sales data to extract insights, identify trends, and drive decisions that support higher close rates and improved team effectiveness

 Prepare and deliver accurate weekly, monthly, and quarterly sales performance reports and forecasts to senior leadership

Key Skills and Requirements

 Bachelor's degree or equivalent professional experience

 Minimum of 3 years of work experience, with at least 2 years in a Assistant Team Lead/Team Leader role

 Proven experience managing a sales team of at least 20 members in an inbound customer service/sales/upselling/cross-selling environment

 Demonstrated success in meeting and exceeding key sales metrics, including revenue generation, conversion rates, cross-selling, and upselling

 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other business tools.  Prior experience in the IT or technology services industry is preferred

 Strong leadership, coaching, and conflict-resolution skills, with the ability to lead by example and inspire team performance

 Excellent communication, conflict resolution, and interpersonal skills to drive team engagement and collaboration

 Sound analytical and problem-solving skills with the ability to interpret data, generate reports, and translate insights into action

 Results-driven and process-oriented, with a strong focus on achieving team KPIs and improving sales workflows

 Ability to thrive in a dynamic, fast-paced environment with changing priorities and high performance expectations

Flexible to work in rotational shifts or weekends based on business requirements (if applicable)

 Strong time management, multitasking, and organizational skills to manage team deliverables effectively

What We Offer:

Competitive Salary – Negotiable, aligned with current industry standards Attractive Incentive Structure – Earn daily, weekly, monthly, and quarterly incentives based on performance Comprehensive

Medical Insurance – Coverage up to ₹5 Lakhs

Meals & Refreshments Provided

Work Schedule – 5-day workweek (US shift timings with rotational shifts)

Transportation – Air-conditioned cabs provided for both pickup and drop

Important Notes

 Experience Required: Minimum 2 years of experience in Sales, Upselling, or Cross-selling is mandatory

 Candidates must be tech-savvy and familiar with technology products, services, and solutions

 Domestic sales experience will not be considered

Interested candidate can share their resume on below mentioned email id with details:

Total Exp:

Exp in US Sales:

Exp as Team Lead/Assistant Team Lead:

CTC:

ECTC:

Notice period:

Location:

Ready for WFO in US Shift:

Regards,

Juhi Khubchandani

Talent Acquisition

Binary Semantics Ltd.