Support Professional

2 weeks ago


Bengaluru, Karnataka, India IDESLABS PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Details:

Skill: Support

Notice Period: Immediate Joiners

Employee type: C2H

Job Description:

Mysql, Jira, Python, Groovy, Excel, Rest Apis

We are looking for a highly skilled and experienced Support Professional to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 2-5 years of experience in the field.

Roles and Responsibility

  • Provide exceptional customer service and support to clients through various communication channels.
  • Manage and resolve customer complaints professionally and promptly.
  • Collaborate with internal teams to ensure seamless delivery of services.
  • Develop and implement process improvements to enhance efficiency and productivity.
  • Analyze customer feedback and suggest changes to improve overall satisfaction.
  • Maintain accurate records of customer interactions and transactions.

Job Requirements

  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficient in using computer software applications and technology.
  • Strong analytical and critical thinking skills.
  • Ability to work collaboratively as part of a team.
  • Experience working in an employment firm or recruitment services firm is preferred.


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