Support Professional
2 weeks ago
Job Details:
Skill: Support
Notice Period: Immediate Joiners
Employee type: C2H
Job Description:
Mysql, Jira, Python, Groovy, Excel, Rest Apis
We are looking for a highly skilled and experienced Support Professional to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 2-5 years of experience in the field.
Roles and Responsibility
- Provide exceptional customer service and support to clients through various communication channels.
- Manage and resolve customer complaints professionally and promptly.
- Collaborate with internal teams to ensure seamless delivery of services.
- Develop and implement process improvements to enhance efficiency and productivity.
- Analyze customer feedback and suggest changes to improve overall satisfaction.
- Maintain accurate records of customer interactions and transactions.
Job Requirements
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Proficient in using computer software applications and technology.
- Strong analytical and critical thinking skills.
- Ability to work collaboratively as part of a team.
- Experience working in an employment firm or recruitment services firm is preferred.
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