Linux Technical Support Professional

4 days ago

Bengaluru, Karnataka, India Sutherland Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Your day-to-day

  • Provide technical product support to customers, resellers, and partners
  • Provide configuration help, troubleshooting and best practice advice to customers
  • Manage cases in our customer support tools to ensure issues are assigned, tracked, escalated, and resolved within SLA targets
  • Provide problem diagnosis and root cause analysis for technical issues
  • Publish Knowledge Base articles for internal and customer audiences
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Participate in on-call support 24x7 rotation as assigned.
  • Work towards the teams successwe win together

Requirements :

  • Typically requires proven knowledge of Windows or Linux Server management experience
  • Knowledge of Email systems and Networking experience in a technical support/help desk environment
  • Proven understanding of email, TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, Linux, MySQL & Exchange
  • Ability to independently troubleshoot software applications and complex distributed system environments involving multiple configurations and protocols
  • Solid experience in problem analysis and resolution of software problems
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
  • Ability to handle clients professionally during all interfaces
  • Proven experience hosting WebEx or other remote hosting tools for customer troubleshooting sessions
  • Strong written and verbal communication skills
  • Candidates should be flexible working evening and weekend shifts

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