Technical Support Professional

12 hours ago

Bengaluru, Karnataka, India HCLTech Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Support Planner

Job Description:

The Support planner primarily works closely with Offering management and development on planning out the necessary support process, systems, and infrastructure changes required for the introduction of new offerings/solutions to the market place. This would include developing a technical enablement plan for the global support team. Will also plan and lead various support initiatives the global team is working on to improve their operations and customer success objectives.

Responsibilities: (detail below)

  • Develop support strategy that meets the business objectives of the products.
  • Plan to ensure the worldwide support teams are ready at the time of product release
  • Participate in discussions with Development project team
  • Act as a focal point for global support communications for new releases and / or support processes or tools
  • Ensure Support is ready for Support extensions
  • Ensure Support is ready to work with integration of products to other HCL products
  • Ensure Support is ready to work with non-other Support teams
  • Work with Offering management for product enhancement and release management
  • Participate in discussions around support operations, metrics, and processes.

Skill Set:

  • Outstanding organization and project management skills
  • Excellent cross team communication
  • Excellent written and verbal communication skills and the ability to communicate at the appropriate level (ex. Executive level presentations)
  • The ability to learn product functionality and the customer domain
  • Ability to drive Support team and product success to make clients successful
  • Self-starter, able to own and drive issues with minimal direction

Prerequisite:

Experience in the following roles: Remote Technical Customer Support Engineer, SME, Team Lead, RTL/CSPO, Quality Planner, Solution Architect, Client Engagement Manager

  • Linux Technical Support Professional

    1 week ago

    Bengaluru, Karnataka, India Sutherland Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Your day-to-dayProvide technical product support to customers, resellers, and partnersProvide configuration help, troubleshooting and best practice advice to customersManage cases in our customer support tools to ensure issues are assigned, tracked, escalated, and resolved within SLA targetsProvide problem diagnosis and root cause analysis for technical...

  • Professional, Technical Support Engineering

    2 days ago

    Bengaluru, Karnataka, India JLL Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • Technical Support Professional

    1 week ago

    Bengaluru, Karnataka, India NJ Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring for Saas Technical Support Executive (WFH) Education : Degree Language: Excellent EnglishExp : 2/3 years in SAAS SupportWork: 5 days working 2 days offrounds of Interview : 3

  • Professional, Technical Support Engineering

    1 week ago

    Bengaluru, Karnataka, India JLL Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Technical Sales support professional

    6 days ago

    Bengaluru, Karnataka, India Siemens Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job ID484360Posted since13-Nov-2025OrganizationSiemens EnergyField of workSalesCompanySIEMENS ENERGY INDIA LIMITEDExperience levelExperienced ProfessionalJob typeFull-timeWork modeOffice/Site onlyEmployment typePermanentLocation(s)Bangalore - Karnataka - IndiaThe Role is to be a part of an member of the tendering team and provide complete EHV and HV...

  • Customer Support Professional

    2 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAl Fahad Enterprises is a diversified company engaged in multiple business ventures. Our offerings include Tours & Travels, Organic Products, and a variety of other services. We are dedicated to providing top-quality solutions that cater to our customers' diverse needs. Our commitment to excellence and customer satisfaction is central to...

  • Sr. Technical Professional

    6 days ago

    Bengaluru, Karnataka, India KBR Full time ₹ 1,20,00,000 - ₹ 2,40,00,000 per year

    Title:Sr. Technical Professional - Instrumentation/ControlsSr. Technical Professional - Instrumentation/Controls

  • Principal Technical Professional

    2 weeks ago

    Bengaluru, Karnataka, India KBR, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    TitlePrincipal Technical Professional - Instrumentation/ControlsPrincipal Technical Professional - Instrumentation/ControlsR2112038

  • Maximo Technical Professional

    2 weeks ago

    Bengaluru, Karnataka, India Peacock Engineering Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About the Company Peacock Engineering Ltd is a Gold-accredited IBM Premier Business Partner which has amassed over 300 person years of experience implementing business critical EAM (Enterprise Asset Management) solutions across a range of industries such as oil & gas, pharmaceuticals, utilities, facilities management, transport, and power generation. Peacock...

  • Support Professional

    2 weeks ago

    Bengaluru, Karnataka, India IDESLABS PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Details:Skill: SupportNotice Period: Immediate JoinersEmployee type: C2HJob Description:Mysql, Jira, Python, Groovy, Excel, Rest ApisWe are looking for a highly skilled and experienced Support Professional to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 2-5 years of experience in the field.Roles and ResponsibilityProvide...