Technical Support Executive
4 days ago
Job Title: Technical Support Executive
Contact To: NAYANA- HR)
Location: Brookfield, Bengaluru
Salary: Up to 6.5 LPA
Work Days: 5 Days a Week (2 Days Weekly Off )
Role & responsibilities:
- Handle inbound calls and tickets to assist international customers with technical issues.
- Troubleshoot hardware, software, or network-related concerns with accuracy and professionalism.
- Document all interactions and update issue details in CRM or ticketing systems.
- Meet daily and monthly targets related to resolution rate, productivity, and customer satisfaction.
- Escalate unresolved or complex technical problems to higher support tiers when necessary.
- Follow standard operating procedures, security policies, and communication protocols at all times.
Required Skills:
- Excellent verbal communication skills in English.
- Minimum 1 year of experience in technical support (preferably US/UK clients).
- Ability to troubleshoot and resolve technical issues efficiently and professionally.
- Strong interpersonal skills with a customer-focused and solution-oriented approach.
- Good understanding of computer systems, software, and basic networking concepts.
- Willingness to work in US /UK shift.
Eligibility Criteria:
Minimum 1 year of experience in Technical support is mandatory
Perks & Benefits:
- Competitive salary up to 6.5 LPA.
- 5-day work week with 2 days off.
- Growth opportunities and performance-based incentives.
- Work with a fast-growing and supportive team environment.
Contact To: NAYANA- HR)
Job Location:
Brookfield, Bengaluru
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