Technical Support Engineer

13 hours ago

Bengaluru, Karnataka, India N-ix Full time

We are seeking a technically skilled senior Support Engineer (cloud experience) with expertise in Kubernetes, Docker, and RESTful APIs. You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development teams.

This role requires a mix of strong technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools.

Key Responsibilities

  • Classify, prioritize, analyze, troubleshoot, and resolve support tickets via our ticketing system and community forum.
  • Provide outstanding support for Business Hub and Analytics Platform.
  • Troubleshoot issues over calls with customers when needed.

    Occasionally build KNIME workflows to support issue resolution (training will be provided).
  • Collaborate closely with fellow support engineers and development team members.

    Contribute to continuous improvement of support processes, tools, and knowledge sharing.
  • Share technical insights with the development team to improve future releases.
  • Participate in on-call rotations for critical issues.

Requirements

  • Proven experience administering and troubleshooting software solutions on Linux and/or Windows.

    Hands-on experience with Kubernetes deployments, Docker, and RESTful APIs.
  • Familiarity with applications built using Java, JavaScript, Python, Go, and SQL databases;
  • Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth.
  • Knowledge of major cloud infrastructures (AWS, Azure, GCP).

    Strong experience or ready to work in  software support, ticket management, and escalation processes.
  • Excellent communication skills in English (written and spoken).
  • Ability to clearly explain technical concepts to diverse audiences.

    Strong self-organization, curiosity, and eagerness to learn.

We offer*:

  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits

*not applicable for freelancers

  • Technical Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Mazumdar Shaw Medical Foundation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Vacancy: Technical Support Engineer (Electrical/Electronics/Biomedical)Location:Mazumdar Shaw Medical Foundation, BengaluruJob Type:Full-timeIndustry:Laboratory instruments / Engineering ServicesExperience:0–3 yearsSalary:Competitive and based on experienceShift:Day & Night Shift (rotational)About the Role:We are seeking a motivated and technically...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India VitraAI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Overview:As a Technical Support Engineer at , you will troubleshoot, diagnose, and resolve technical issues faced by users of our AI content tools (video, image, website translation & personalization). You will also provide proactive support, gather feedback, and contribute to product improvements.Your success in this role will be measured by user...

  • Technical Support Engineer

    6 days ago

    Bengaluru, Karnataka, India Construction Technect Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionConstruction Technect is a global AI-driven platform that transforms the construction industry by connecting stakeholders across the entire value chain, including Marketplace, Project management, CRM, ERP, HRMS, and portfolio tools. Our platform enables merchants, architects, civil engineers, contractors, manufacturers, and project...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Mphasis Ltd Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Technical Support Engineer -SD Job Description Role: L2 Technical Support Engineer Who are we looking for? Level 2 Technical Support Engineer Years of experience needed years. Technical Skills: Hands-on experience with Windows /Mac OS environments Excellent problem-solving and communication skills Hands-on experience with Windows /Mac OS...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Mbanq Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Technical Support Engineer (1–2 Yrs) Bangalore | Work from Office | MbanqAtMbanq, we power fintech, neo-banks & credit unions with cutting-edge cloud banking solutions. We're looking for aTechnical Support Engineerwith 1–2 years of experience to join our Bangalore team (WFO).What you'll doSupport API integrations & resolve customer issuesDebug across...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Broadcom Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description:Technical Support EngineerJob Description - Technical Support Engineer – VCFThe VMware Cloud Foundation (VCF) Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.With our flagship product VMware vSphere, and our industry-leading technologies...

  • Technical Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Adyen Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description : Technical Support Engineer This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities...

  • Technical Support Engineer

    3 days ago

    Bengaluru, Karnataka, India RUCKUS Networks Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title: Technical Support EngineerTeam: Technical Customer Experience Centre (TAC) at CommScope RuckusRole PurposeThe Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers.Key ResponsibilitiesBe the first technical point of...

  • Technical Support Engineer

    23 hours ago

    Bengaluru, Karnataka, India Surfsonix Full time

    Company DescriptionSurfsonix, a product of Interlabz Technologies founded in 2003, is the worldwide leader in HSIA that enhances how guests connect, experience, and communicate. Headquartered in the UK with a regional headquarters in Dubai, we offer an extensive portfolio of products and solutions backed by years of deployment experience. Our strong...

  • Technical Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Fortinet Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    You would act in the Technical Support Engineer role to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an...