Technical Support Engineer

13 hours ago

Bengaluru, Karnataka, India Talent Bee Consulting Full time ₹ 1,44,000 per year
Company Overview:
Founded in 2015 we are a US-based Technology company, dedicated to the creation of pioneering & user-friendly cloud solutions for Engineers and unsolved Engineering problems. From the start of our journey, we have focused on digitally transforming conventional industries by delivering software that bring cost and time efficiency to their processes. Our headquarters are in Detroit, Michigan and over the years we have expanded our presence to Houston (Texas), India and the UAE..
Role and Responsibilities:
We are seeking a skilled and customer-focused Technical Support Engineer to join our team. As a Technical Support Engineer for our AI product, you will be responsible for providing technical assistance and support to customers, ensuring their experience with our AI technology is seamless. The ideal candidate will have a strong technical background, excellent problem-solving skills, and outstanding communication abilities.
Key Responsibilities:
  • Customer Support:
  • Provide prompt and efficient technical support to customers via email, phone, or chat.
  • Diagnose and troubleshoot technical issues related to our AI product.
  • Collaborate with customers to understand and resolve their queries or concerns effectively.
  • Product Knowledge:
  • Develop a deep understanding of our AI product's features, functionalities, and applications.
  • Stay updated on product updates, new releases, and industry trends.
  • Provide clear and concise explanations of technical concepts to customers.
  • Issue Resolution:
  • Investigate and analyze complex technical issues reported by customers.
  • Work closely with the development team to resolve bugs, glitches, and other technical problems.
  • Document and track customer issues, ensuring timely resolution and customer satisfaction.
  • Training and Documentation:
  • Create and maintain technical documentation, FAQs, and knowledge base articles for customer self-service.
  • Conduct training sessions for customers to enhance their understanding of our AI product.
  • Provide guidance and best practices to customers for optimal product usage.
  • Feedback and Improvement:
  • Gather customer feedback and insights to identify common issues and areas for improvement.
  • Communicate feedback to the product development team to enhance the product's user experience.
  • Suggest and implement process improvements to optimize the support workflow.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience in technical support or a related customer-facing role, preferably with AI or machine learning products or software products
  • Strong problem-solving skills and the ability to think analytically.
  • Excellent communication skills, both written and verbal.
  • Familiarity with programming languages, AI frameworks, and APIs is a plus.
  • Customer-focused mindset with a passion for delivering exceptional service.

Location Bangalore
Salary Up to 12 LPA

  • Technical Support Representative

    2 days ago

    Bengaluru, Karnataka, India JazzHR Support Hiring Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Employ is looking for a Technical Support Specialist to join our team in our Bangalore office. This person will provide technical guidance and support to our business and customers.    The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to...

  • Technical Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Quest Global Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Requirements Job Summary:Is responsible for managing and executing technical support activities related to inspection, maintenance, and overhaul of aero engines. The role involves ensuring compliance with regulatory standards, developing repair schemes, troubleshooting engine issues, and supporting production teams to ensure timely and cost-effective...

  • Technical Support Engineer

    11 hours ago

    Bengaluru, Karnataka, India Construction Technect Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionConstruction Technect is a global AI-driven platform that transforms the construction industry by connecting stakeholders across the entire value chain, including Marketplace, Project management, CRM, ERP, HRMS, and portfolio tools. Our platform enables merchants, architects, civil engineers, contractors, manufacturers, and project...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India INFORMATICA BUSINESS SOLUTIONS PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionINFORMATICA BUSINESS SOLUTIONS PRIVATE LIMITED is a company based in Bagmane Tech Park, C V Raman Nagar, Bangalore, Karnataka, India. The company is known for its dedication to delivering excellence in its field. Join a team that values innovation, dynamic growth, and high performance.Role DescriptionThis is a full-time on-site role for a...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Verloop Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Technical Support Engineer About Verloop:Verloop is a leading conversational AI platform dedicated to transforming customer support and engagement for businesses worldwide. Verloop empowers organizations to deliver seamless and personalized conversational experiences across various channels by leveraging advanced artificial intelligence and...

  • Technical Support Engineer

    17 hours ago

    Bengaluru, Karnataka, India hurreh technologies Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote...

  • Technical Support Engineer

    7 days ago

    Bengaluru, Karnataka, India CBNITS Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Roles and Responsibilities-Provide reactive technical support to customersProvide configuration review, troubleshooting and best practices to named customersManage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely mannerProvide fault isolation and root cause analysis for technical issuesPublish Technical...

  • Technical Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Broadcom Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description:Technical Support EngineerJob Description - Technical Support Engineer – VCFThe VMware Cloud Foundation (VCF) Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.With our flagship product VMware vSphere, and our industry-leading technologies...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Mphasis Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionRole:L2 Technical Support EngineerWho are we looking for?Level 2 Technical Support EngineerYears of experience needed -0 - 2years.Technical SkillsHands-on experience with Windows /Mac OS environmentsExcellent problem-solving and communication skillsHands-on experience with Windows /Mac OS environmentsGood understanding of computer systems,...

  • Technical Support Engineer

    11 hours ago

    Bengaluru, Karnataka, India Are you in? Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the roleWe are looking for a Technical Support Engineer to strengthen our Engineering and Product Operations function. This role bridges the gap between our clients, third-party partners, and internal product teams. It is designed for individuals who thrive in troubleshooting technical issues, managing backend operational tasks, and ensuring seamless...