Technical Support Engineer

3 days ago


Bengaluru, Karnataka, India Surfsonix Full time

Company Description

Surfsonix, a product of Interlabz Technologies founded in 2003, is the worldwide leader in HSIA that enhances how guests connect, experience, and communicate. Headquartered in the UK with a regional headquarters in Dubai, we offer an extensive portfolio of products and solutions backed by years of deployment experience. Our strong management team and R&D leadership set industry trends and make us unique market leaders. We have been enabling and pioneering businesses in varied domains including Hospitality, MICE, Telco/ISP, and Enterprise.

Role Description

This is a full-time on-site role located in Bengaluru for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical assistance, troubleshooting issues, and resolving customer tickets. Day-to-day tasks will include interacting with customers to understand their problems, configuring and maintaining systems, and collaborating with different teams to implement solutions. The role also involves performing software upgrades and ensuring customer satisfaction through timely and effective support.

Qualifications

  • Technical Support, Troubleshooting, and Customer Assistance skills
  • System Configuration and Maintenance experience
  • Knowledge of HSIA technology and solutions
  • Strong written and verbal communication skills
  • Ability to work on-site in Bengaluru
  • Familiarity with software upgrades and system implementations
  • Experience in the customer service or IT industry is a plus
  • Bachelor's degree in Computer Science, Information Technology, or related field


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