Senior Customer Support Professional

1 day ago

Bengaluru, Karnataka, India Adeptuz Management Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Role:

We are seeking skilled Senior Customer Support professional who can manage both inbound and outbound customer interactions, providing exceptional service, resolving queries, upsell services and ensuring customer satisfaction.

01) Interact with customers on telephone either for inbound or outbound process.

02) Provide accurate information and resolve issues efficiently.

03) Upsell services or products to customers.

04) Maintain accurate records of customer interactions and solutions provided in the CRM system.

05) Maintain a high level of professionalism in all communications with customer.

06) Escalate unresolved issues to the appropriate internal teams.

07) Ensure timely follow-up and closure of customer issues.

08) Build credibility and trust with the customers by empathizing with the customers regarding their issues, proactively understanding their needs and responding promptly ensuring high quality/ Customer Satisfaction (CSAT) scores.

Required Key Skills / Desired Experience:

01) Educational Qualification: 12th / Undergraduate / Graduates are eligible to apply for the role.

02) Work Experience: Minimum 6 months to 6 Years in a Voice process (inbound or outbound) in BPO.

03) Prior experience in a outbound sales process would be highly desirable.

04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably.

06) Communication and Languages: Candidate must have good communication in both English & Hindi along with one of the regional languages like Kannada, Tamil, Malayalam, Telugu, Marathi, Bengali, Gujarati, etc.

07) Willing to work in rotational shifts. Day Shift processes are also avaiable.

08) Able to multitask, prioritize, and manage time efficiently.

09) Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

10) Strong problem-solving and analytical skills.

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