Senior Customer Support Professional

7 days ago

Bengaluru, Karnataka, India Adeptuz Management Solutions Full time

Job Role:

We are seeking skilled Senior Customer Support professional who can manage both inbound and outbound customer interactions, providing exceptional service, resolving queries, upsell services and ensuring customer satisfaction.

01) Interact with customers on telephone either for inbound or outbound process.

02) Provide accurate information and resolve issues efficiently.

03) Upsell services or products to customers.

04) Maintain accurate records of customer interactions and solutions provided in the CRM system.

05) Maintain a high level of professionalism in all communications with customer.

06) Escalate unresolved issues to the appropriate internal teams.

07) Ensure timely follow-up and closure of customer issues.

08) Build credibility and trust with the customers by empathizing with the customers regarding their issues, proactively understanding their needs and responding promptly ensuring high quality/ Customer Satisfaction (CSAT) scores.

Required Key Skills / Desired Experience:

01) Educational Qualification: 12th / Undergraduate / Graduates are eligible to apply for the role.

02) Work Experience: Minimum 6 months to 6 Years in a Voice process (inbound or outbound) in BPO.

03) Prior experience in a outbound sales process would be highly desirable.

04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably.

06) Communication and Languages: Candidate must have good communication in both English & Hindi along with one of the regional languages like Kannada, Tamil, Malayalam, Telugu, Marathi, Bengali, Gujarati, etc.

07) Willing to work in rotational shifts. Day Shift processes are also avaiable.

08) Able to multitask, prioritize, and manage time efficiently.

09) Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

10) Strong problem-solving and analytical skills.

  • Customer Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 20,00,000 - ₹ 40,00,000 per year

    MEGA Walk in DriveStartek welcomes experienced professionals for the role of Customer Support Representative for International Chat ProcessHR Name - Alisha A.HR Contact Date of Interview - 09th Dec th Dec 2025Interview Location -Startek ITPL, 6th Floor,Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru Interview Time - 12:30 PM -- 05:00 PM5 days...

  • Customer Support Professional

    3 days ago

    Bengaluru, Karnataka, India Apex One Full time

    Job Title: Customer Support - Benefit Support Location: Bengaluru Education: Graduates Mandatory Experience: 4+ years of experience in International voice process (BFSI knowledge Mandatory) Communication Skills: Excellent verbal and written communication in English Job Description We are looking for an experienced Customer Support Benefit Support...

  • Customer Support

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time

    Company DescriptionAl Fahad Enterprises is a diverse organization engaged in multiple business sectors, including Tour & Travel services, and Organic Products, among others. With a commitment to excellence, the company provides high-quality services tailored to meet client needs. Al Fahad Enterprises is dedicated to delivering innovative solutions and...

  • Implementations and Professional Services support

    3 days ago

    Bengaluru, Karnataka, India Fortive Careers Full time

    Roles and ResponsibilitiesReceive and triage Professional Services support inquiries from internal teams or clients related to eInvoice integrations, data feeds, and authentication errors Troubleshoot and resolve common eInvoice specification errors, rejected invoice files, and transmission failures Investigate and correct file processing issues (missing...

  • Implementations and Professional Services support

    3 days ago

    Bengaluru, Karnataka, India Fortive Careers Full time

    Roles and Responsibilities:eInvoice, Data Feed, and Integration SupportReceive and triage Professional Services support inquiries from internal teams or clients related to eInvoice integrations, data feeds, and authentication errors. Troubleshoot and resolve common eInvoice specification issues, including rejected invoice files and transmission failures....

  • Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India illumine Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Role:Customer Success SpecialistIllumine - Powered by PurposeIllumine is a leading childcare management platform that simplifies administrative and communication tasks for preschools and daycare centers. By integrating features like attendance tracking, billing, parent communication, and lesson planning into a single intuitive interface, Illumine...

  • Customer support associate

    2 weeks ago

    Bengaluru, Karnataka, India Inspiration Manpower Consultancy Full time ₹ 1,75,000 - ₹ 7,00,000 per year

    Job descriptionJob Title: Senior Customer Service Representative / Digital marketing/Non voiceLocation: BangaloreExperience: 0 to 8 years Any Bpo experience.Qualification: Graduates / Undergraduates / Post Graduates Can Apply.Shifts: Us / UK / Australian / Day shiftSalary: 1.75 Lacks to 7. 1 Lacks Ctc.Department: International Banking / Customer support...

  • Customer Support

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time

    Role DescriptionWe are seeking a full-time Customer Support professional for our Insurance Domain operations. The role is on-site and located in Bengaluru. Responsibilities include providing prompt and efficient customer support, addressing customer queries and concerns, ensuring customer satisfaction, and offering assistance for any technical support...

  • Customer Support Associate/Senior Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India smallcase Full time ₹ 25,00,000 - ₹ 70,00,000 per year

    About the team & roleAs aCustomer Support Associate/Senior Customer Support Associate, you will be the first point of contact for customers, ensuring timely and effective resolution of inquiries, issues, and requests. Your role is critical in delivering a seamless support experience, maintaining customer satisfaction, and building strong relationships. You...

  • Senior Customer Support Representative

    1 week ago

    Bengaluru, Karnataka, India, Karnataka Synup Full time

    Senior Customer Support Specialist Synup is a leading Digital Profile Management platform specializing in local marketing, discovery, and engagement for B2B and B2C enterprises, agencies, and SMBs worldwide. With a strong presence of 150,000+ businesses benefiting from our cutting-edge technology daily, Synup has earned consecutive spots on the Inc. 500...