Customer Support Professional

5 days ago

Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 3,00,000 - ₹ 4,50,000 per year

We are hiring for Voice process and looking for immediate Joiners

Profile SummaryWe are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.

Primary Job Responsibility:

  • Understands the various computer screens and how to utilize them effectively
  • Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
  • Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
  • Adheres to all company and specific Contact Centre policies and proceduresCompletes any work as assigned by Management.

Education and Essential Experience:

  • 6 months BPO or Travel experience
  • Graduate Undergraduate
  • Excellent Written and spoken communication,
  • Computer Skills ability/ experience using computer applications
  • Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
  • Open to work in a voice environment.

Interview Rounds:HR Round

Versant Test Round VNA Round

Operations Round.

Key Enablers:

  • Strong process orientation
  • High energy, High Integrity & Work Ethics
  • Strong interpersonal skills & ability to communicate effectively
  • Strong problem solving skills.

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