Customer Support

1 day ago

Bengaluru, Karnataka, India 2coms Full time

SUMMARY

Customer Service Representative Technical / Functional Support

Summary

We are seeking highly skilled and customer-focused professionals to join our Customer Support Team as Customer Service Representatives.

In this role, you will provide functional, technical, and administrative support to resolve customer problems and queries in a fast-paced global environment.

This opportunity offers exposure to international client interactions and a dynamic work culture with both RTO and hybrid flexibility.

Responsibilities

  • Provide functional, technical, or administrative support to resolve customer issues effectively.
  • Handle and document customer queries and complaints with accuracy and professionalism.
  • Ensure timely resolution while maintaining service quality and customer satisfaction.
  • Collaborate with internal teams to escalate and resolve complex cases.
  • Deliver consistent performance in line with company standards and SLA requirements.
  • Adhere to process compliance, documentation guidelines, and shift protocols.

Requirements

Qualification: Graduate or Undergraduate degree (any discipline)

Experience: Minimum 3 to 8 years of experience in Customer Service / Technical Support

Skills:

  • Excellent English communication (verbal and written)
  • Strong customer handling and interpersonal skills
  • Ability to provide technical/functional resolutions across different domains
  • Flexible to work in a 24/5 shift environment
  • Open to both RTO and Hybrid work models
  • Preferred (but not mandatory) experience in Hospitality, Travel, or Tourism sectors

Benefits

CTC: Up to 1,00,000 per month (based on experience and last drawn salary)

Laptop and required assets will be provided by the company.

P.F + E.S.I + performance incentives based on monthly targets.

The company will provide a two-way cab facility for applicable shifts.

RequirementsRequirements

Qualification: Graduate or Undergraduate degree (any discipline)

Experience: Minimum 3 to 8 years of experience in Customer Service / Technical Support

Skills:

  • Excellent English communication (verbal and written)
  • Strong customer handling and interpersonal skills
  • Ability to provide technical and functional resolutions across different domains
  • Flexible to work in a 24/5 shift environment
  • Open to both RTO and Hybrid work models
  • Preferred (but not mandatory) experience in Hospitality, Travel, or Tourism sectors

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