Customer Support
3 days ago
Peepul Tree is building a brand in the Home category focussed on premium furnishings and décor. The brand celebrates a design theme inspired by India, our artisanal heritage and cultural themes. We have built an authentic supply chain of local weaves, crafts, techniques through artisan communities across India. Visit us at
Peepul Tree is looking for a Customer Support & Social Media Associate to address customer queries and engage with them across chat, email, social media and calls. The candidate should have a good understanding of dealing with customers, addressing their queries and delivering a good brand experience.
Key Responsibilities
1. Customer Support
- Manage customer interactions across CRM Tools, email, and social media DMs with empathy and promptness
- Track and respond to inquiries about orders, returns, product details, and shipping timelines
- Collaborate with the operations and logistics teams to resolve escalations quickly and accurately
- Maintain reports on ticket volume, response times, and satisfaction metrics to improve service quality
2. Social Media Engagement
- Respond to messages, mentions, and queries in the
brand's tone and voice
across all social platforms - Engage meaningfully with followers, customers, and creators through comments, DMs, and tagged content to
nurture community - Identify
user-generated content (UGC)
opportunities and collaborate with the content team to amplify authentic stories - Stay updated on
trends, formats, and engagement opportunities
that can support brand awareness and storytelling - Support influencer collaborations and help track engagement performance
Qualifications & Skillset Requirements
Graduate with 1 to 3 years of work experience in customer service or social media management
Knowledge of MS Excel
System understanding and ability to operate our customer service platform
Good understanding of social media
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