Customer Support

16 hours ago

Bengaluru, Karnataka, India Careernet Technologies Full time ₹ 12,00,000 - ₹ 24,00,000 per year
This is a technical support role that requires mid-sized application troubleshooting and support as well as a customer centric personality. Qualified candidates must have experience with phone-based application support, strong communication and organization skills, and must pay close attention to detail. Familiarity with Windows OS/Server troubleshooting is preferable.    RESPONSIBILITIES:   Provide first-line telephone technical support for the Q2 Solution   Troubleshoot/resolve basic customer problems   Answer phone calls in a high-paced environment within acceptable service levels   Accurately record cases, including customer comments, proper categorization, and fully document issues for quick resolution without requiring additional contact with the customer to obtain basic details   Accurately establish and record case priority   De-escalate customer concerns and provide resolution   Use available tools, procedures, instructions, and documents to resolve technical problems   Maintain in-depth knowledge of Q2 Solution usage to answer "how to" questions and provide step-by-step instructions to customers   Thoroughly document all research/conversations utilizing a case tracking system   Provide regular updates to customers regarding ongoing troubleshooting and resolution efforts   Manage an individual open case queue, while being assigned new cases on a daily basis   May receive escalated cases and tasks from customers or management, and must prioritize accordingly   Escalate unresolved problems to the appropriate resources and departments in accordance with published guidelines   Develop and maintain effective relationships with customers   Follow internal change control process to implement any required product modifications   Occasionally assist with testing emergency product fixes received from Product Development, as needed   Often make data or configuration edits in a production environment, requiring extreme care and attention to detail   Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.   Participate in rotating 24x7 "on call" support coverage for all issues   Communicate customer status, concerns, and issues to the Operations Management as needed   Work closely with employees in other functions, such as implementations and development   Working the US business hours (India night-time is a must ask)   Additional Job Description Additional Job Description EXPERIENCE AND KNOWLEDGE:   Must have at least three plus years of previous phone technical support experience   Understanding of remote tools and basic networking required   Previous enterprise/mid-sized software support or delivery experience preferred 
 Excellent communication and organizational skills required   Ability to quickly learn new technologies and programs   Previous customer service experience preferred; Must have ability to provide assistance to customers in a respectful, helpful manner   Knowledge of Banking practices is helpful   Some troubleshooting experience preferred

  • Technical Support Representative

    2 days ago

    Bengaluru, Karnataka, India JazzHR Support Hiring Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Employ is looking for a Technical Support Specialist to join our team in our Bangalore office. This person will provide technical guidance and support to our business and customers.    The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to...

  • Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role DescriptionWe are seeking a full-time Customer Support professional for our Insurance Domain operations. The role is on-site and located in Bengaluru. Responsibilities include providing prompt and efficient customer support, addressing customer queries and concerns, ensuring customer satisfaction, and offering assistance for any technical support...

  • Customer Support

    3 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionAl Fahad Enterprises operates across various sectors including Tour & Travels, Organic Products, and numerous other services. We pride ourselves in offering quality services and products catered to the diverse needs of our clients. Our commitment to excellence has allowed us to establish a strong presence in all our operational areas. Be a...

  • Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India illumine Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Role:Customer Success SpecialistIllumine - Powered by PurposeIllumine is a leading childcare management platform that simplifies administrative and communication tasks for preschools and daycare centers. By integrating features like attendance tracking, billing, parent communication, and lesson planning into a single intuitive interface, Illumine...

  • Customer Support

    5 days ago

    Bengaluru, Karnataka, India 2coms Full time ₹ 3,00,000 per year

    SUMMARY International Customer Support RepresentativeSummaryWe are seeking a highly motivated and customer-focused individual to join our team as an International Customer Support Representative. As a key member of our global support team, you will be responsible for providing exceptional customer service to clients across different time zones. This role...

  • Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Roles and ResponsibilityHandle customer inquiries and resolve issues professionally.Provide excellent customer service through various communication channels.Work effectively in a fast-paced environment to meet productivity targets.Collaborate with team members to achieve common goals.Analyze customer feedback and suggest improvements.Maintain accurate...

  • Customer Support

    2 days ago

    Bengaluru, Karnataka, India Peepul Tree Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Peepul Tree is building a brand in the Home category focussed on premium furnishings and décor. The brand celebrates a design theme inspired by India, our artisanal heritage and cultural themes. We have built an authentic supply chain of local weaves, crafts, techniques through artisan communities across India. Visit us at Peepul Tree is looking for a...

  • Customer Support

    11 hours ago

    Bengaluru, Karnataka, India JobShop Full time ₹ 21,000 - ₹ 28,000 per year

    Apply Now: Call HR Zaiba Mon to Sat, 10am7pm) or Visit Our Website which is International Voice SKY Processes (UK Process)CTC: LPALocation: Brookfield, BangaloreAbout the Role:Join the SKY team to deliver outstanding customer experiences through multiple UK-based voice processes from upselling and customer support to semi-technical assistance.Day-to-Day...

  • Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Handle customer inquiries and resolve issues professionally.Provide timely and effective solutions to customer complaints. Collaborate with internal teams to improve overall customer experience. Required Candidate profileMinimum 1 year of experience in customer support, preferably in an international voice process setting. Excellent communication and...

  • Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India Kazam EV Tech Private Limited Full time ₹ 3,00,000 - ₹ 3,50,000 per year

    Job Title: Customer SupportLocation: BangaloreExperience: 1 to 3 yearsLanguage Known - Malayalam, Hindi, English (Native Language)Job DescriptionEducation Qualification:Any graduate with good analytical skills (BCA / B.Sc. Computer Science background preferred)1 to 3 years of experienceDesired Skills:Self-motivated with excellent communication skills in...