Customer Relationship Officer

2 weeks ago

Baramunda Bhubaneswar Orissa, India Urban Yatra Full time ₹ 1,68,000 - ₹ 2,40,000 per year

We are looking for a dedicated and customer-focused Customer Relationship Officer (CRO) to manage client interactions and ensure customer satisfaction. The ideal candidate will handle customer queries, coordinate with internal teams, and build strong relationships with clients through timely communication and service delivery. (Female Candidates Only)

Key Responsibilities:

  • Serve as the primary point of contact for existing and new customers.
  • Respond to customer inquiries via phone, email, and in-person visits.
  • Maintain detailed records of client interactions, feedback, and service requests.
  • Ensure timely follow-up and resolution of customer issues or complaints.
  • Coordinate with internal departments to fulfill client needs and ensure service delivery.
  • Build and nurture long-term relationships with key clients.
  • Assist in preparing customer reports, feedback summaries, and documentation using MS Word and Excel.
  • Work to enhance customer satisfaction and support retention efforts.

Requirements:

  • Proven experience in customer service, relationship management, or similar roles.
  • Strong communication and interpersonal skills.
  • Proficiency in MS Office tools (Excel, Word).
  • Organized, detail-oriented, and able to multitask efficiently.
  • Ability to handle customer concerns calmly and professionally.
  • Fast learner and adaptable to evolving processes and tools.

Preferred Qualifications:

  • Degree or diploma in Business Administration, Customer Service, Marketing, or related fields.
  • Experience with CRM software or client database tools.

Job Types: Full-time, Permanent

Pay: ₹14, ₹20,000.00 per month

Benefits:

  • Health insurance

Experience:

  • total work: 5 years (Preferred)
  • Customer relationship management: 5 years (Required)

Language:

  • English (Required)

Work Location: In person

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