Customer Relationship Officer

18 hours ago

Bhubaneswar Orissa, India Alfa Maxworth Private Limited Full time

**Job Title**: Customer Relationship Officer

**Location**: Bhubaneswar ,In Office
**Department**: Customer Service / Relationship Management
**Reports to**: Customer Relationship Manager / Head of Customer Experience
**Employment Type**: Full-Time

**Job Summary**:
The Customer Relationship Officer is responsible for managing and nurturing long-term relationships with customers. The CRO will address customer queries, resolve complaints, and ensure a high level of customer satisfaction, aiming to retain clients and encourage repeat business.

**Key Responsibilities**:

- Build and maintain strong, long-lasting relationships with customers.
- Good Communication
- Serve as the main point of contact for assigned clients.
- Respond promptly to customer inquiries and resolve issues efficiently.
- Maintain a detailed record of customer interactions and transactions.
- Understand customer needs and provide appropriate solutions or direct them to relevant departments.
- Follow up on customer feedback and take necessary actions to improve service quality.
- Work closely with the sales and support teams to ensure consistent customer experience.
- Monitor customer satisfaction and suggest improvements.
- Upsell or cross-sell services/products where appropriate.
- Meet customer relationship performance metrics and targets.

**Key Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or related field.
- Proven experience in a customer service or relationship management role.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving skills.
- Ability to manage multiple clients and priorities effectively.
- Proficient in CRM software and Microsoft Office Suite.

**Preferred Qualities**:

- Empathetic and patient approach to customer service.
- Good Communication.
- Strong organizational and time-management abilities.
- Goal-driven mindset with attention to detail.
- Positive attitude and team-oriented behavior.

Pay: ₹10,037.89 - ₹17,380.79 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Quarterly bonus
- Yearly bonus

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8114372900

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