Customer Relationship Executive

1 week ago

Bhubaneswar Orissa, India Clogic Softtech LLP Full time ₹ 88,800 - ₹ 12,00,000 per year

About the Role

We are seeking a proactive and customer-focused Customer Relationship Executive to be the key point of contact for our clients. This role involves understanding customer needs, resolving issues, handling complaints, and ensuring a positive customer experience to drive loyalty and satisfaction.

Key Responsibilities

  • Manage a portfolio of customers and serve as their primary point of contact.
  • Build and maintain strong, long-lasting customer relationships.
  • Respond promptly and professionally to customer inquiries, complaints, and escalations.
  • Understand customer needs to provide appropriate solutions and recommendations.
  • Collaborate with internal teams to ensure customer success and satisfaction.
  • Identify opportunities to enhance the overall customer experience and drive loyalty.
  • Prepare and maintain accurate customer records and reports.

Qualifications

  • Proven experience in customer service or related roles.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to multitask, prioritize, and work independently as well as in a team.
  • Proficient with CRM software and other relevant tools.
  • Bachelor's degree preferred, preferably in Business, Marketing, or related fields.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9, ₹25,532.01 per month

Work Location: In person

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