Customer Relationship Executive

1 day ago

Nayapalli Bhubaneswar Orissa, India Compugraphs Softech Solutions Full time ₹ 1,50,000 - ₹ 3,00,000 per year

➢ Job Overview:

Responsible for overseeing all the interactions happening between a company and its customers. These employees manage and develop strategies for building relationships and aim to provide a consistent, positive experience to every customer. Customer relations also extend to marketing and sales teams as well, since these departments have a significant influence over the company's interactions with the customer.

➢ Job Description:

  • Resolving customer complaints quickly and efficiently
  • Building and maintaining profitable relationships with key customers
  • Overseeing the relationship with customers handled by team
  • Understanding key customer individual needs and addressing these the same
  • Meeting with managers in the organization for progressive planning
  • Keeping customers updated on the latest products & updates
  • Expanding the customer base by up-selling and cross-selling
  • Responding to business queries and strong subsequent follow-ups
  • Knowing your competition and strategizing accordingly
  • Conducting regular business reviews programs
  • Maintain a positive attitude towards customer satisfaction

➢ Key Skills:

  • Bachelor's Degree or Master's Degree in Administration or A Related Field (BBA/B.COM/MBA)
  • Excellent Interpersonal and Communication Skills
  • Communicational Proficiency in English , Hindi & Odia
  • Proficient in All Microsoft Applications
  • Team Player with Leadership Skills
  • Superior Product Knowledge Adaptability
  • Adaptability to New Changes & Technology

➢ Industry:

IT-Software / Software Services / IT-Related Products

➢ Functional Area:

Query Handling, Client Handling & Relationship Management

➢ Work Experience:

0-1 Years in Marketing / Relationship Management

Job Types: Full-time, Permanent, Fresher

Pay: ₹8, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Required)

Language:

  • English (Required)
  • Hindi & Odia (Required)

Shift availability:

  • Day Shift (Required)

Willingness to travel:

  • 75% (Required)

Work Location: In person

Speak with the employer

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