Customer Relationship Executive

15 hours ago

Bhubaneswar Orissa, India Compugraphs Softech Solutions Full time

**Job Overview**:
Responsible for overseeing all the interactions happening between a company and its customers. These employees manage and develop strategies for building relationships and aim to provide a consistent, positive experience to every customer. Customer relations also extend to marketing and sales teams as well, since these departments have a significant influence over the company's interactions with the customer.

Understand client requirements and propose suitable IT products and services.

Maintain strong relationships with existing clients to ensure customer satisfaction and repeat business.

Collection & Maintenance of Client Database.

Mail & WhatsApp Campaign Management.

Manage The Lead Process Lifecycle.

Communication With New and Old Clients.

Presentation & Training to Client on Application.

Forward Client Requirement and Issues to Concern Departments.

Communication With Client for Generation of a Good Relationship.

Lead Conversion, License Renewal & AMC.

Mailing Of Offer, Proposal, PPT, Brochures to Clients.

Dealing With B2B Business Leads & Partners.

Maintenance Of Internal CRM.

**Key Skills**:
Master’s/Bachelor’s Degree in Administration or A Related Field

Basic understanding of IT solutions such as software development, web development, ERP, CRM, etc.

Ability to present and explain technical solutions to non-technical clients.

Excellent Interpersonal and Communication Skills

Communicational Proficiency in English & Hindi

Proficient in All Microsoft Applications

Team Player with Leadership Skills

Superior Product Knowledge Adaptability

Adaptability to New Changes & Technology

**Industry**: IT-Software / Software Services / IT-Related Products

**Functional Area**: Query / Client Handling & Relationship Management

**Work Experience**:0-3 Years in Marketing / Relationship Management

**Experience Type**:Public Relationship Handling

**Work Experience**: 0-1

**Minimum Qualification**:B.B.A / B.COM / M.B.A

**Salary Range**:1.8 LPA to 3.6 LPA

**Age Restriction**: 21Yrs to 35rs

**Reporting Authority / Level**: Sales Director

**Gender Preference**:Any

**Job Location**:Bhubaneswar, Odisha

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹180,000.00 - ₹360,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- What is your last Qualification?

**Education**:

- Bachelor's (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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