Lead CRM

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work.

As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.

We are seeking a highly skilled and experienced Senior Functional Consultant with expertise in MS Dynamics 365 CRM, Salesforce, Microsoft 365 and associated platforms to lead our team .

The ideal candidate will leverage their deep functional knowledge of CRM: MS-Dynamics and other related systems to help clients optimize Sales, Marketing and Legal processes, ensure seamless system integration, and deliver impactful business results.

Key Responsibilities include:

• Provide expert-level support and guidance on MS-Dynamics 365, Salesforce Microsoft 365, PowerApps, SharePoint Advanced, SiteCore ,.
• Analyse business requirements and translate them into effective MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions.
• Configure and customize Maconomy modules to meet business needs.
• Conduct training sessions for end-users and provide ongoing support.
• Collaborate with cross-functional teams to ensure seamless integration of MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions with other systems.
• Develop and maintain documentation for MS-Dynamics 365, Salesforce Microsoft 365, PowerApps processes and configurations.
• Troubleshoot and resolve issues related to MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions modules.
• Perform Hands-on activities of tickets analysis, Identify, test & apply resolution in MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions

Your Future at Kyndryl

The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• Bachelor's degree in information technology, Sales/Marketing Legal or a related field.
• 10+ years of experience as a MS-Dynamics/Salesforce Sr Functional Consultant.
• MS-Dynamics 365/Salesforce Certifications.
• Salesforce : Sales Cloud, Service Cloud, Apex, Aura, LWC, Lightning UI, Lightning development framework, Salesforce APIs, SFDX and Salesforce Package Management, Salesforce Security model
• Strong understanding of MS-Dynamics, Salesforce
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams and client.
• Experience with business process configuration, requirements gathering, fit-gap analysis, testing and validation, end-user training, and troubleshooting and support.

Preferred Technical and Professional Experience

• Knowledge of industry best practices for CRM – MS-Dynamics, Salesforce implementations.
• Good understanding of complimentary CRM tools and platforms like Power Automate, PowerApps, Advanced Sharepoint, Agile environment,
• Experience with CI/CD tools (Maven, Bitbucket, Sonar, Jenkins)
• Ability to manage multiple projects and priorities simultaneously.
• Strong analytical and critical thinking skills.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.