Customer Care Excecutive
1 week ago
KRA:
- Handle customer queries via calls, chats, and emails for Thomson, Kodak & Blaupunkt.
- Ensure quick and accurate responses within defined timelines (TAT).
- Resolve and close cases by coordinating with service partners and backend teams.
- Log and update all customer interactions correctly in CRM/system.
- Escalate critical or unresolved issues to Team Lead promptly.
- Maintain high customer satisfaction through polite and professional communication.
SKILLS:
- Excellent verbal and written communication skills
- Strong customer handling and problem-solving ability
- Typing proficiency and good command over email/chat etiquette
- Patience and empathy while dealing with customers
- Basic technical understanding of TV / electronic products (Thomson, Kodak, Blaupunkt)
- Multitasking and time management skills
- Familiarity with CRM tools and MS Office (Excel, Outlook)
- Team coordination and follow-up skills
Job Type: Full-time
Pay: ₹15, ₹16,500.00 per month
Work Location: In person
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