HR & Client Relationship Manager

Job Summary: RA Construction is seeking a highly motivated and versatile HR Cum Client Relations Manager to join our team. This dual-role position will be responsible for overseeing all aspects of human resources within the firm, while also playing a crucial role in building and maintaining strong, lasting relationships with our clients. The ideal candidate will possess a strong understanding of HR best practices, excellent communication and interpersonal skills, and a proven ability to manage client expectations and ensure satisfaction in a fast-paced real estate environment.

Key Responsibilities:

Human Resources (HR) Functions:

• Recruitment & Onboarding: Manage the end-to-end recruitment process, including job posting, candidate sourcing, interviewing, and offer management. Facilitate smooth onboarding for new hires.
• Employee Relations: Serve as the primary point of contact for employee queries, grievances, and concerns. Promote a positive and productive work environment.
• Performance Management: Assist in developing and implementing performance appraisal systems, goal setting, and performance improvement plans.
• Training & Development: Identify training needs, organize and facilitate training programs, and support employee professional development.
• HR Policies & Procedures: Develop, implement, and update HR policies and procedures in compliance with labor laws and company objectives.
• Compensation & Benefits: Assist in managing payroll, benefits administration, and compensation structures.
• HR Administration: Maintain accurate employee records, manage HR databases, and prepare HR reports.
• Compliance: Ensure compliance with all relevant labor laws and regulations.

Client Relations Functions:

• Client Communication: Serve as the primary point of contact for clients, addressing inquiries, providing project updates, and resolving concerns in a timely and professional manner.
• Relationship Management: Build and maintain strong, positive, and long-term relationships with existing and prospective clients through regular communication and proactive engagement.
• Client Satisfaction: Monitor client satisfaction levels and implement strategies to enhance the client experience throughout the project lifecycle.
• Feedback & Resolution: Collect client feedback, analyze trends, and collaborate with relevant departments (e.g., project management, sales) to resolve issues and improve service delivery.
• Sales Support: Assist the sales team in understanding client needs, providing relevant information, and supporting pre-sales activities.
• Post-Sales Support: Ensure smooth handover of properties, address post-possession queries, and facilitate a positive client experience even after project completion.
• Market Intelligence: Gather insights into client preferences, market trends, and competitor activities to inform business strategies.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Communications, or a related field. MBA or relevant postgraduate qualification is a plus.
• 2 years of proven experience in a similar HR and/or Client Relations role, preferably within the real estate or construction industry.
• Strong understanding of HR principles, practices, and labor laws.
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
• Exceptional interpersonal and negotiation skills, with a strong client-centric approach.
• Proven ability to build rapport and trust with diverse stakeholders.
• Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.
• Proficiency in HRIS software and MS Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of integrity, discretion, and professionalism.

Preferred Skills:

• Experience with CRM software.
• Knowledge of the local real estate market in Uttarakhand (if applicable).
• Ability to handle sensitive and confidential information with utmost discretion.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

• Leave encashment
• Paid time off

Experience:

• Human resources: 2 years (Required)

Work Location: In person