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HR & Client Relationship Manager

2 weeks ago

HathiBarkala Dehradun Uttarakhand, India R A Construction Full time ₹ 30,000 - ₹ 35,000 per year

Job Summary: RA Construction is seeking a highly motivated and versatile HR Cum Client Relations Manager to join our team. This dual-role position will be responsible for overseeing all aspects of human resources within the firm, while also playing a crucial role in building and maintaining strong, lasting relationships with our clients. The ideal candidate will possess a strong understanding of HR best practices, excellent communication and interpersonal skills, and a proven ability to manage client expectations and ensure satisfaction in a fast-paced real estate environment.

Key Responsibilities:

Human Resources (HR) Functions:

  • Recruitment & Onboarding: Manage the end-to-end recruitment process, including job posting, candidate sourcing, interviewing, and offer management. Facilitate smooth onboarding for new hires.
  • Employee Relations: Serve as the primary point of contact for employee queries, grievances, and concerns. Promote a positive and productive work environment.
  • Performance Management: Assist in developing and implementing performance appraisal systems, goal setting, and performance improvement plans.
  • Training & Development: Identify training needs, organize and facilitate training programs, and support employee professional development.
  • HR Policies & Procedures: Develop, implement, and update HR policies and procedures in compliance with labor laws and company objectives.
  • Compensation & Benefits: Assist in managing payroll, benefits administration, and compensation structures.
  • HR Administration: Maintain accurate employee records, manage HR databases, and prepare HR reports.
  • Compliance: Ensure compliance with all relevant labor laws and regulations.

Client Relations Functions:

  • Client Communication: Serve as the primary point of contact for clients, addressing inquiries, providing project updates, and resolving concerns in a timely and professional manner.
  • Relationship Management: Build and maintain strong, positive, and long-term relationships with existing and prospective clients through regular communication and proactive engagement.
  • Client Satisfaction: Monitor client satisfaction levels and implement strategies to enhance the client experience throughout the project lifecycle.
  • Feedback & Resolution: Collect client feedback, analyze trends, and collaborate with relevant departments (e.g., project management, sales) to resolve issues and improve service delivery.
  • Sales Support: Assist the sales team in understanding client needs, providing relevant information, and supporting pre-sales activities.
  • Post-Sales Support: Ensure smooth handover of properties, address post-possession queries, and facilitate a positive client experience even after project completion.
  • Market Intelligence: Gather insights into client preferences, market trends, and competitor activities to inform business strategies.

Qualifications:

  • Bachelor's degree in Human Resources, Business Administration, Communications, or a related field. MBA or relevant postgraduate qualification is a plus.
  • 2 years of proven experience in a similar HR and/or Client Relations role, preferably within the real estate or construction industry.
  • Strong understanding of HR principles, practices, and labor laws.
  • Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
  • Exceptional interpersonal and negotiation skills, with a strong client-centric approach.
  • Proven ability to build rapport and trust with diverse stakeholders.
  • Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.
  • Proficiency in HRIS software and MS Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team in a fast-paced environment.
  • High level of integrity, discretion, and professionalism.

Preferred Skills:

  • Experience with CRM software.
  • Knowledge of the local real estate market in Uttarakhand (if applicable).
  • Ability to handle sensitive and confidential information with utmost discretion.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Leave encashment
  • Paid time off

Experience:

  • Human resources: 2 years (Required)

Work Location: In person