Client Relationship Executive

2 days ago

Dehradun City Dehradun Uttarakhand, India TrueWay Taxis Full time

**Job Title: Client Relationship Executive**

**Job Location**: Dehradun

**Job Type**: Full-time

**Reports To**: [Deputy Manager/Operation Manager]

**Salary**: [10k to 12k/ Month]

**Job Overview**:
**Key Responsibilities**:

- **Client Relationship Management**: Develop and nurture strong relationships with existing clients, understanding their needs and ensuring they receive top-tier service.
- **Client Onboarding**: Facilitate smooth onboarding for new clients, providing them with relevant information and guidance to ensure a successful start with the company’s products/services.
- **Issue Resolution**: Act as a point of contact for client concerns and issues, working quickly to resolve problems and escalate when necessary to ensure high levels of satisfaction.
- **Regular Communication**: Conduct regular check-ins with clients to ensure satisfaction, gather feedback, and identify opportunities for upselling or additional services.
- **Collaboration**: Work closely with internal teams (sales, marketing, and product development) to ensure client requirements are being met and that any opportunities for improvement or growth are identified and acted upon.
- **Contract Renewals & Retention**: Manage the renewal process for client contracts, including identifying opportunities for upsells or cross-sells to expand business relationships.
- **Reporting & Analysis**: Prepare client reports to track engagement, satisfaction, and performance metrics, and present this information to both clients and internal teams.
- **Market Research**: Keep clients informed about industry trends, new products, or services that could benefit them, positioning yourself as a trusted advisor.

**Qualifications**:

- Bachelor’s degree, or a related field.
- Fresher or experience in customer service.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive attitude.
- Ability to manage multiple client and projects simultaneously.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.

**Preferred Skills**:

- Experience with Computer.
- Ability to build relationships and generate new business opportunities.

**Why Join Us**:

- Be a part of a dynamic and supportive team.
- Opportunity to work with top-tier clients and help them achieve their goals.
- Competitive salary and benefits package.
- Career growth and development opportunities.
- A positive, inclusive work environment.

If you're a motivated, client-focused professional looking to take the next step in your career, we want to hear from you

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (required)

Work Location: In person

Application Deadline: 28/03/2025
Expected Start Date: 01/04/2025

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