Client Success Executive

2 days ago


Dehradun Uttarakhand, India Pearl Organisation Full time

**Job Summary**:
**Key Responsibilities**:
**Client Relationship Management**:
Serve as the primary point of contact for key clients.
Build strong relationships to ensure client satisfaction, retention, and growth.

Proactively identify client needs and align company solutions.

**Team Leadership**:
Lead, mentor, and manage the Client Success team.

Set performance goals, track KPIs, and conduct regular reviews.

Foster a client-first culture within the team.

**Project Oversight**:
Oversee the successful delivery of IT projects and services to clients.

Ensure timely resolution of client issues and escalations.

Collaborate with project managers, developers, and support teams.

**Account Growth & Retention**:
Identify upselling and cross-selling opportunities.

Monitor contract renewals and ensure timely engagement for extensions.

**Process Improvement**:
Optimize onboarding, support, and engagement processes for better client experience.

Gather feedback to improve products, services, and operations.

**Reporting & Insights**:
Create regular client reports and performance dashboards.

Present insights to internal stakeholders and executive leadership.

**Requirements**:
Exceptional communication, interpersonal, and leadership skills

Proficiency in CRM tools (e.g., HubSpot, Salesforce)

Ability to manage multiple accounts and prioritize effectively

Problem-solving mindset with a focus on customer satisfaction

Pay: ₹12,957.33 - ₹19,880.75 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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