
Client Success Executive
2 days ago
**Job Summary**:
**Key Responsibilities**:
**Client Relationship Management**:
Serve as the primary point of contact for key clients.
Build strong relationships to ensure client satisfaction, retention, and growth.
Proactively identify client needs and align company solutions.
**Team Leadership**:
Lead, mentor, and manage the Client Success team.
Set performance goals, track KPIs, and conduct regular reviews.
Foster a client-first culture within the team.
**Project Oversight**:
Oversee the successful delivery of IT projects and services to clients.
Ensure timely resolution of client issues and escalations.
Collaborate with project managers, developers, and support teams.
**Account Growth & Retention**:
Identify upselling and cross-selling opportunities.
Monitor contract renewals and ensure timely engagement for extensions.
**Process Improvement**:
Optimize onboarding, support, and engagement processes for better client experience.
Gather feedback to improve products, services, and operations.
**Reporting & Insights**:
Create regular client reports and performance dashboards.
Present insights to internal stakeholders and executive leadership.
**Requirements**:
Exceptional communication, interpersonal, and leadership skills
Proficiency in CRM tools (e.g., HubSpot, Salesforce)
Ability to manage multiple accounts and prioritize effectively
Problem-solving mindset with a focus on customer satisfaction
Pay: ₹12,957.33 - ₹19,880.75 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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