Director – Client Success
23 hours ago
About CBOSIT Technologies At CBOSIT Technologies , we empower organizations to scale and thrive through intelligent digital transformation . We combine business consulting , technology implementation , and managed services to help clients achieve measurable business outcomes. Our team of strategists, technologists, and delivery experts operates with agility, client empathy, and a passion for creating impact. We value clarity, execution discipline, and collaboration — and we’re now seeking a leader who can elevate our client experience and delivery performance across every engagement. Role Overview CBOSIT is looking for a visionary Director – Client Success to lead both Sales and Delivery Excellence , ensuring that every client partnership is a success story — from discovery to managed services. This leadership role sits at the intersection of business growth and operational delivery . The ideal candidate will bring proven experience in client acquisition, tender/RFP management, delivery governance, and account leadership , while fostering strong relationships built on trust and measurable outcomes. You will lead CBOSIT’s Client Success charter — driving growth, ensuring delivery guardrails, and building a world-class client experience engine. Requirements Key Responsibilities 1. Client Success Leadership Define and lead CBOSIT’s Client Success strategy , aligning business growth, delivery performance, and client satisfaction. Build a scalable client engagement model that covers Discovery → Implementation → Managed Services . Establish governance structures, account review rhythms, and CSAT/NPS programs. Represent the voice of the client in internal decision-making. Drive adoption, renewal, and expansion of CBOSIT solutions within key accounts. 2. Sales & Business Development Lead tender and RFP participation , ensuring timely , high-quality submissions. Collaborate with Marketing and Pre-Sales to convert MQLs into active opportunities. Drive business growth through outreach, partnerships, and strategic pursuits. Develop account growth plans, identifying cross-sell and upsell opportunities. Maintain an active view of the sales pipeline, revenue forecasts , and account performance. 3. Delivery & Account Governance Oversee the delivery lifecycle for key accounts, ensuring adherence to CBOSIT Delivery Guardrails . Partner with delivery teams to ensure project scope, quality, and profitability. Build and institutionalize processes for project governance, risk tracking, and delivery quality. Conduct periodic account and delivery reviews , ensuring proactive escalation management. Embed best practices in delivery frameworks, tools, and templates. 4. Team & Capability Building Mentor and lead consultants, account managers, and delivery owners to build a client -first culture. Collaborate with Practice Leads to ensure technical and delivery readiness for client engagements. Foster a high-performance, transparent, and collaborative team environment. Identify capability gaps and lead initiatives for delivery enablement and continuous improvement. Candidate Profile
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Director – Client Success
23 hours ago
Dehradun, India CBOSIT Full timeJob Description About CBOSIT Technologies At CBOSIT Technologies , we empower organizations to scale and thrive through intelligent digital transformation . We combine business consulting , technology implementation , and managed services to help clients achieve measurable business outcomes. Our team of strategists, technologists, and delivery experts...
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