Director – Client Success

23 hours ago


Dehradun, India CBOSIT Full time

About CBOSIT Technologies   At CBOSIT Technologies , we empower organizations to scale and thrive through intelligent digital transformation . We combine business consulting , technology implementation , and managed services to help clients achieve measurable business outcomes.   Our team of strategists, technologists, and delivery experts operates with agility, client empathy, and a passion for creating impact. We value clarity, execution discipline, and collaboration — and we’re now seeking a leader who can elevate our client experience and delivery performance across every engagement.   Role Overview   CBOSIT is looking for a visionary Director – Client Success to lead both Sales and Delivery Excellence , ensuring that every client partnership is a success story — from discovery to managed services.   This leadership role sits at the intersection of business growth and operational delivery . The ideal candidate will bring proven experience in client acquisition, tender/RFP management, delivery governance, and account leadership , while fostering strong relationships built on trust and measurable outcomes.   You will lead CBOSIT’s Client Success charter — driving growth, ensuring delivery guardrails, and building a world-class client experience engine.   Requirements Key Responsibilities   1. Client Success Leadership   Define and lead CBOSIT’s Client Success strategy , aligning business growth, delivery performance, and client satisfaction.   Build a scalable client engagement model that covers Discovery → Implementation → Managed Services .   Establish governance structures, account review rhythms, and CSAT/NPS programs.   Represent the voice of the client in internal decision-making.   Drive adoption, renewal, and expansion of CBOSIT solutions within key accounts.     2. Sales & Business Development   Lead tender and RFP participation , ensuring timely , high-quality submissions.   Collaborate with Marketing and Pre-Sales to convert MQLs into active opportunities.   Drive business growth through outreach, partnerships, and strategic pursuits.   Develop account growth plans, identifying cross-sell and upsell opportunities.   Maintain an active view of the sales pipeline, revenue forecasts , and account performance.     3. Delivery & Account Governance   Oversee the delivery lifecycle for key accounts, ensuring adherence to CBOSIT Delivery Guardrails .   Partner with delivery teams to ensure project scope, quality, and profitability.   Build and institutionalize processes for project governance, risk tracking, and delivery quality.   Conduct periodic account and delivery reviews , ensuring proactive escalation management.   Embed best practices in delivery frameworks, tools, and templates.     4. Team & Capability Building   Mentor and lead consultants, account managers, and delivery owners to build a client -first culture.   Collaborate with Practice Leads to ensure technical and delivery readiness for client engagements.   Foster a high-performance, transparent, and collaborative team environment.   Identify capability gaps and lead initiatives for delivery enablement and continuous improvement.     Candidate Profile  



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