Dialer Engineer
2 weeks ago
Job Profile:-
We are looking for an experienced
Dialer Engineer
with
3-5 Years of experience in VoIP & Dialer System
, who specializes in building, customizing, and optimizing dialer platforms for large-scale contact center solutions. The ideal candidate should have strong expertise in Vicidial, Asterisk,
FreeSWITCH, OpenSIPS, and Kamailio
, along with hands-on experience in integrating
CPaaS and Telephony APIs
.
Typical work week looks like:-
- Install, configure, and customize Vicidial / GoAutoDial / other dialer systems
- Manage and optimize Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services
- Implement and fine-tune Predictive Dialer, Auto Dialer, IVR, and Call Routing
- Integrate VoIP APIs (Plivo, Twilio, Telnyx, Exotel, Ozonetel, etc.) into dialer solutions
- Handle SIP Trunks, DID Management, Call Queues, Failover & High Availability
- Optimize dialer performance for concurrent calls, scalability, and QoS
- Troubleshoot and resolve VoIP/Dialer-related issues in production environments
- Ensure security, fraud prevention, and SIP firewalling in VoIP infrastructure
Our ideal candidate should have:-
- Strong expertise in Vicidial / Asterisk / FreeSWITCH
- Experience with OpenSIPS / Kamailio (SIP Proxy & Load Balancer)
- Knowledge of SIP, RTP, WebRTC, IVR, Call Recording, Conferencing
- Integration experience with Plivo, Twilio, Telnyx, Exotel, Ozonetel
- Experience in VoIP QoS, Load Balancing, and Failover mechanisms
Good to Have:-
- Experience with Call Center Analytics & Reporting
- Familiarity with CRM integrations for dialer systems
- Exposure to Call Recording, Compliance (DNC, GDPR), and Security best practices
What you can expect from ORI:-
- Passion & happiness in the workplace with great people & open culture with amazing growth opportunities.
- An ecosystem where leadership is fostered builds an environment where everyone is free to take necessary actions to learn from real experiences.
- Chance to work on cutting-edge of technology.
- Freedom to pursue your ideas and innovate with multiple technologies
If you have strong expertise in dialer technologies and a passion for building innovative contact center solutions, then you will love this role.
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