Dialer Engineer

3 days ago

Noida, India Oriserve Full time

Job Profile
We are looking for an experienced Dialer Engineer with 3-5 Years of experience in VoIP & Dialer System, who specializes in building, customizing, and optimizing dialer platforms for large-scale contact center solutions.

The Ideal Candidate Should Have Strong Expertise In Vicidial, Asterisk, FreeSWITCH, OpenSIPS, And Kamailio, Along With Hands-on Experience In Integrating CPaaS And Telephony Work Week Looks Like

  • Install, configure, and customize Vicidial / GoAutoDial / other dialer systems.
  • Manage and optimize Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services.
  • Implement and fine-tune Predictive Dialer, Auto Dialer, IVR, and Call Routing.
  • Integrate VoIP APIs (Plivo, Twilio, Telnyx, Exotel, Ozonetel, etc.) into dialer solutions.
  • Handle SIP Trunks, DID Management, Call Queues, Failover & High Availability.
  • Optimize dialer performance for concurrent calls, scalability, and QoS.
  • Troubleshoot and resolve VoIP/Dialer-related issues in production environments.
  • Ensure security, fraud prevention, and SIP firewalling in VoIP ideal candidate should have :
  • Strong expertise in Vicidial / Asterisk / FreeSWITCH.
  • Experience with OpenSIPS / Kamailio (SIP Proxy & Load Balancer).
  • Knowledge of SIP, RTP, WebRTC, IVR, Call Recording, Conferencing.
  • Integration experience with Plivo, Twilio, Telnyx, Exotel, Ozonetel.
  • Experience in VoIP QoS, Load Balancing, and Failover to Have :
  • Experience with Call Center Analytics & Reporting.
  • Familiarity with CRM integrations for dialer systems.
  • Exposure to Call Recording, Compliance (DNC, GDPR), and Security best you can expect from ORI :
  • Passion & happiness in the workplace with great people & open culture with amazing growth

opportunities.

  • An ecosystem where leadership is fostered builds an environment where everyone is free to

take necessary actions to learn from real experiences.

  • Chance to work on cutting-edge of technology.
  • Freedom to pursue your ideas and innovate with multiple technologies.

If you have strong expertise in dialer technologies and a passion for building innovative contact center solutions, then you will love this role.

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