Dialer Engineer

2 days ago

Noida, India Oriserve Full time

Job Profile:-

We are looking for an experienced
Dialer Engineer
with
3-5 Years of experience in VoIP & Dialer System
, who specializes in building, customizing, and optimizing dialer platforms for large-scale contact center solutions. The ideal candidate should have strong expertise in Vicidial, Asterisk,
FreeSWITCH, OpenSIPS, and Kamailio
, along with hands-on experience in integrating
CPaaS and Telephony APIs
.

Typical work week looks like:-

  • Install, configure, and customize Vicidial / GoAutoDial / other dialer systems
  • Manage and optimize Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services
  • Implement and fine-tune Predictive Dialer, Auto Dialer, IVR, and Call Routing
  • Integrate VoIP APIs (Plivo, Twilio, Telnyx, Exotel, Ozonetel, etc.) into dialer solutions
  • Handle SIP Trunks, DID Management, Call Queues, Failover & High Availability
  • Optimize dialer performance for concurrent calls, scalability, and QoS
  • Troubleshoot and resolve VoIP/Dialer-related issues in production environments
  • Ensure security, fraud prevention, and SIP firewalling in VoIP infrastructure

Our ideal candidate should have:-

  • Strong expertise in Vicidial / Asterisk / FreeSWITCH
  • Experience with OpenSIPS / Kamailio (SIP Proxy & Load Balancer)
  • Knowledge of SIP, RTP, WebRTC, IVR, Call Recording, Conferencing
  • Integration experience with Plivo, Twilio, Telnyx, Exotel, Ozonetel
  • Experience in VoIP QoS, Load Balancing, and Failover mechanisms

Good to Have:-

  • Experience with Call Center Analytics & Reporting
  • Familiarity with CRM integrations for dialer systems
  • Exposure to Call Recording, Compliance (DNC, GDPR), and Security best practices

What you can expect from ORI:-

  • Passion & happiness in the workplace with great people & open culture with amazing growth opportunities.
  • An ecosystem where leadership is fostered builds an environment where everyone is free to take necessary actions to learn from real experiences.
  • Chance to work on cutting-edge of technology.
  • Freedom to pursue your ideas and innovate with multiple technologies

If you have strong expertise in dialer technologies and a passion for building innovative contact center solutions, then you will love this role.

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